Personal Lines Operations Associate -Temporary

Role Summary

The Arbella Operations Associate supports our underwriting department and agents by delivering high‑quality work aligned with Arbella’s brand. The role involves timely and accurate processing of insurance policy transactions within a single line of business, while providing best‑in‑class service to internal and external customers. The position is a 6‑month, temporary assignment that includes an onboarding program, training, and mentorship opportunities.

• Deliver stellar customer service to both internal and external customers.
• Collaborate positively and effectively with team, department, and business partners such as Underwriting, Product, Billing and Customer Service.
• Inform the Team Manager of workload, issues, and escalated situations.
• Recognize and, if necessary, elevate problems to the Team Manager or a problem‑resolution expert.
• Communicate with various internal departments as required to complete daily work.
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority.
• Shift priorities as needed.
• Apply functional and technical skills to complete assigned tasks, which include processing new business, renewal policies, and endorsements.
• Work independently under general supervision while managing assigned work efficiently to ensure timely completion.

• General working knowledge of MS Office.
• Flexible and adaptable when faced with change.
• Ability to multi‑task.
• Strong organizational skills and attention to detail.
• Quick learner who can navigate multiple systems and products.
• Works well individually and as part of a team.
• Sound customer service, communication, and collaboration skills.
• Can thrive in a fast‑paced environment with strong attention to detail.

Hourly wage range: $19.00–$20.00, based on relevant skills and experience. This is a 6‑month temporary role.