Customer Experience Professional - Hybrid

Responsibilities

• Effectively communicate with customers, agents, third parties and vendors across multiple communication channels.
• Use care and compassion to guide customers through billing and policy related inquiries.
• Research and analyze policy/billing activity and proactively identify solutions to resolve customer inquiries.
• Collaborate with independent agents and in-house Service Center to escalator urgent customer concerns using sound judgment.
• Build relationships with internal and external customers, agents, vendors, and others, and deliver exceptional service.
• Contribute to a positive team atmosphere and overall department goals, promoting Arbella’s core values including Diversity and Inclusion.
• Possibly work in other Arbella contact centers to expand skills/knowledge based on business needs.
• Perform other related work as required or requested.

• Some work experience in a customer service environment preferred.
• Sound interpersonal, organizational, communication and collaboration skills.
• Data entry proficiency.
• Strong ability to multi-task and work in a fast-paced environment.
• Proficiency in Spanish or Portuguese desirable but not required.

• Annual salary $45,000–$47,000 ($24.00–$25.00 per hour) based on relevant skills and experience.
• Work schedule:
  
  36.25 hours per week.
• Profit share bonus program, optional benefits, wellness programs, career development, and flexible schedules.