Customer Success Officer

Job Description

The job responsibilities include everything related to customer service and happiness.

• Provide superior customer service by understanding customers' needs.
• Answer queries and provide complete and accurate information to help users perform tasks.
• Meeting with clients face to face to do product demos.
• Handling of online product demos to demonstrate the app and holding webinars.
• Updating of internal help articles and documentation.
• Perform other administrative tasks that may be assigned by management.

• Experience on-the-job skill development and mentoring program.
• Grow and challenge yourself to join our leadership development program.
• Work in a Company that values an entrepreneurial mindset on the job.
• Feel secure in our above industry compensation package.
• Join an organization that has a high retention rate, where people love where they work.

• Graduate of any four year course;
• Tech‑savvy:
  Comfortable with using various software and platforms, as well as the ability to learn new tools quickly.
• Problem‑solving abilities:
  The candidate should be able to identify, analyze, and effectively solve customer issues.
• Strong interpersonal skills:
  The ability to build and maintain positive relationships with customers.
• Excellent command of the English language:
  The candidate must possess clear and articulate written and spoken English skills, demonstrating the ability to communicate effectively and professionally.
• Prior experience in a customer‑facing role:
  Experience in customer service, sales, or a related field is preferred.
• Strong customer service orientation, assertiveness, and confidence.
• Team player:
  The ability to work well within a team and contribute to its overall success.

Leap Froggr Inc. is a technology company that operates SeriousMD & Now Serving. Together, SeriousMD & Now Serving is a healthcare platform, whose sole mission is to "improve healthcare through technology." Our company culture revolves around excellence, family and community, cooperation and sharing.