Reservation Agent

Job Details

Job Location:

Brian Head Resort - BRIAN HEAD, UT 84719

Position Type:
Seasonal Salary Range: $14.00 - $14.50 Hourly Job Shift: Day Reservation Agent – Winter 2026/2027

Location:

Brian Head Resort | Department:
Ticketing (Sales) | Type:
Seasonal |

Start Date:

November 2026 | End Date:
April 2027

• Assist guests with making or changing reservations over the phone or via email correspondence with Lift Tickets, Season Passes, Tubing Tickets, Rentals, Lessons etc.
• Operate the computer sales system efficiently and effectively daily.
• Handles point of sale transactions involving credit card, gift card, and resort credit redemption.
• Greets guests and answers all questions regarding Ticketing, Season Passes, Reservations, Retail, Dining, Weather conditions, Mountain information, Shuttle information, Hotel information, MCP Collective information, etc.
• Cross-train to assist with in-person Tickets/Season Pass sales when necessary.
• Perform other duties as assigned.

• Has excellent customer service and sales skills.
• Is comfortable speaking with customers over the phone, through email, and via chat for extended periods of time.
• Is knowledgeable about the Ski/Snowboard industry or is willing to learn about the Ski/Snowboard industry.
• Is knowledgeable or willing to learn about the MCP Collective, various Season Pass options, and Pass holder benefits.
• Is knowledgeable or willing to learn about Lift Ticket products, Rental products, Lesson products.
• Is knowledgeable in Google Workspace (Docs, Sheets, Calendar, Chat, Etc.) and knows how to navigate a computer desktop.
• Ability to multitask while maintaining a positive attitude in a fast-paced environment.
• Ability to sit, stand, and talk for long periods of time.
• Ability to follow and execute instructions.
• Ability to communicate effectively and efficiently.
• Ability to maintain a clean work environment.
• Is flexible and willing to perform other duties as assigned not listed above.

* Please be aware that when applying for this position, it does not start until the beginning of November.

• Gain valuable customer service and POS experience in a fun, fast-paced setting.
• Free season pass + access to partner mountains.
• Discounts on food, retail, rentals, and lessons.
• Meet great people and make a difference on the mountain!
• Free transportation to and from work for scheduled shifts!

Ready to welcome guests and get them straight to the slopes?