Loan Processor; Australian Mortgage

Position

Mortgage Broker Assistant

PHP 70,000 - 80,000/month

Aligned with Australian hours; full-time (remote)

AU Holidays

The client is a premier, client-focused mortgage brokerage headquartered in the Sutherland Shire, New South Wales, serving families and individuals across Australia. Operating as a trusted partner in the residential finance sector, the firm specializes in navigating the complexities of the mortgage market to deliver tailored lending solutions. With a core expertise in mortgage comparison, loan pre‑approval, and strategic refinancing, the company leverages a robust network of over 30 lenders to ensure clients secure competitive rates and structures that align with their long‑term financial goals.

We are looking for a detail‑oriented Mortgage Broker Assistant who can drive every deal from fact find through to settlement without broker involvement.

• Client Onboarding:
  Send fact find and document requests
• Document Collection:
  Chase and verify all required documents
• CRM Management:
  Maintain Broker Engine records and pipeline
• Application Prep:
  Data entry and submission notes
• Client Communication :
  Provide updates and follow‑ups
• Submission:
  Lodge deals with lenders
• Lender Management:
  Follow‑ups and conditions management
• Settlement:
  Coordinate files through to completion
• Pricing & Valuations:
  Run pricing requests and order valuations
• Dropbox & Files:
  Manage Dropbox and document organisation

• Proficient in Broker Engine — preferred, used daily for CRM, pipeline management and AOL lodgement
• AOL proficiency to a high standard — must be able to lodge and manage applications independently without broker oversight
• Exposure to NMB aggregator compliance software advantageous (niche system, rare but valued)
• Credit awareness without being a credit analyst — able to identify red flags such as payslips missing YTD figures, bank statements outside acceptable age, or other document issues
• Highly organised with ownership of the pipeline — proactively keeps all files moving through stages without being prompted
• Capacity to lodge 1–2 applications per day (CRM and AOL) while managing all WIP files concurrently
• Excellent communication skills — liaises with bank assessors for MIRs, chases documents from clients, provides status updates, and coordinates with conveyancers on settlement matters
• Proactive problem‑solver — anticipates issues and acts to keep deals progressing
• Attention to detail — broker should not need to check work before submission
• Strong time management — able to juggle and prioritise multiple files simultaneously
• Process‑driven approach to file management
• Personable and client‑centric — comfortable dealing with clients and bank contacts
• Experience working independently with minimal supervision