Business Relationship Officer - St. Thomas

BUSINESS RELATIONSHIP OFFICER

Business Relationship Officer is responsible for servicing commercial borrowing classified clients engaged in various areas of business in the U.S. V.I portfolio. The incumbent must analyze, recommend or approve credit facilities, build relationships with current customers (cross‑selling), bring new relationships into the Bank and maximize the Bank’s income overall. Incumbent must monitor quality of assigned loan portfolio through regular review, risk analysis, customer visits, etc.

and, where relevant, recommend proactive steps to prevent deterioration of credits and minimize loss to the Bank.

To provide effective credit analysis and relationship management for commercial borrowing clients, ensuring profitability and risk mitigation for the Bank.

• Regularly analyze customers’ financial statements on a timely basis to make new recommendations and conduct annual reviews of existing business relationships, prospects, and price structures to be approved by the Bank’s Credit Chain.
• Structure credit transactions to meet the needs of customers and protect the Bank’s position. Work closely with Bank and local counsel to achieve these aims.
• Ensure that the documentation underlying a transaction is legally valid, up to date, and properly completed on a regular basis.
• Restructure facilities or initiate/execute collection efforts, in cooperation with Bank counsel, in customer distress situations.
• Monitor the commercial loan portfolio to ensure asset quality standards are maintained and that required documentation/collateral for protection of the Bank’s exposure is obtained and/or controlled.
• Minimize the Bank’s risk through oversight of loan delinquencies and the collection efforts/strategies appropriate to ensure repayment.
• Review daily overdrafts and make recommendations to Commercial Executive and Credit Executive regarding payment/nonpayment.
• Coordinate with legal counsel on loan closings, legal documents, attend loan closings, and resolve last‑minute disagreements, amendments, etc.
• Coordinate with attorneys, U.S. Small Business Administration for preparation and execution of loan documentation for new credit accommodation.
• Plan and carry out visits to prospects. Address inquiries from clients and prospects. Track all incoming clients’ requests and responses in adherence to compliance and legal policies.
• Maintain current business relationships with customers through meetings and regular visits to evaluate the goods and services the Bank offers to suit their needs and consider new business opportunities.
• Ensure that subsequent service offered by the Bank has contracted commitments to a high level of quality.
• Promote cross‑selling of banking products and services (CM, POS, Smart Cash Vault, and Remote Deposit Capture, among others).
• Establish contact with managers and officers for other departments of the Bank to coordinate the provision of banking services to commercial clients.
• Participate in outreach programs sponsored by the Bank geared towards increasing public awareness of activities in small business lending, including CRA activities.
• Must be familiar with the territorial law and First Bank credit policy.

This position does not have direct supervisory responsibilities.

• Language – Excellent verbal and written communication skills in both English and Spanish. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Reasoning – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Customer service – Handle difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; and…