Member Service & Sales; Teller

Position: Member Service & Sales (Teller)
Location: Moab

Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at  option 1 or email  and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

Job Description SCHEDULE Full Time;
Monday – Friday 8:40am – 6:15pmLOCATION
1047 S Main St,Moab, UT 84532

At Mountain America, we are committed to taking care of all our employees.

Starting competitive pay of 19.50 per hour or more (can increase depending on experience, plus incentives)
Performance reviews with opportunities to increase compensation

Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays

Matching 401K Tuition assistance

Professional development

And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in those transactions, which could include opening new accounts, servicing existing accounts, and explaining our products and services that best suit our member’s needs and accomplish the credit union objectives.

Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach

Consistent focus on increasing member satisfaction and account retention

Expected to meet sales and service goals

Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services

Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.

Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach

Branch Operations Maintains cash drawer

Initiates wire transfers, cashiers checks, and cash advances

Creates VISA cards

Opens and processes IRA transactions, certificates of deposit, and redeem savings bonds

Uses judgement to place appropriate check holds and issue fee reversals

Assist fraud victims by processing fraud disputes

Accurately and efficiently processes transactions in accordance with established policies and procedures

Assists in the opening and closing procedures of the branch

Responsible for Branch Security which includes vault combinations, security codes, and member information.

Other Responsibilities Represents the credit union in a professional manner, both in dress and in actions

Keeps work area neat and clean

Responds to email/voicemail/missed calls/other communication in a timely manner

Actively participates and completes product knowledge courses

Travel may be required

Complies with all regulations as required by law Performs other duties as assigned KNOWLEDGE, SKILLS, and ABILITIES The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience At least six months of customer service experience.

Industry experience preferred.

Education High school diploma or equivalent

Licenses, Certificates, Registrations, TrainingsA valid driver’s license is required

To be completed during the first 90 days:

MSR onboarding through the following:

Branch Foundations Teller Branch Checklist Products & Services Teller Follow-up Training Computer/Office Equipment Skills Proficient computer operating…