Front Desk Medical Receptionist

Location: Vineyard

Job Responsibilities:

This is a Full-Time Monday-Friday position working primarily in our Spanish Fork and Payson locations. Availability to work full-time hours Monday-Friday and willingness and transportation to travel between sites is required.

Welcomes and greets patients and visitors in person

Respond to incoming phone requests from patients, physicians offices, and hospitals; answer inquiries or referring questions to the appropriate personnel

Optimize patients satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone

Scheduling within the guidelines of multiple providers, verifying schedules and insurances

Assure the accurate new patient packet is mailed or emailed at time of scheduling

Ensure efficiency while maintaining excellent patient service in a courteous and professional manner.

Maintains and accurately document all patient request and information in the patient EHR, including but not limited to:

Demographic information

Collect and post/record payments for patients

Cost Estimates Verify insurance coverage, benefits, and client financial responsibility§ Max out of pocket§ Deductible§ Copay§ Coinsurance Keeps patient appointments on schedule by notifying provider of patients arrival; reviewing service delivery compared to schedule and reminding provider of service delays

Maintain reception areas

Protects patient rights and dignity with respect by maintaining confidentiality of personal and financial information at all times

Coordination of patient referrals

Ability to multitask

Maintains operations by following policies and procedures; reporting needed changes

Use sound judgement in handling calls and patients, especially if they may be upset or are not feeling well Demonstrate respect for our patients and fellow care team members in every interaction

Demonstrate excellent interpersonal and problem-solving skills to ensure coordinated efforts, patient satisfaction and monumental service

Always maintain a professional and positive attitude

Demonstrate teamwork and support for fellow team members by offering assistance as needed

Requirements:

This is a Full-Time Monday-Friday position working primarily in our Spanish Fork and Payson locations. Availability to work full-time hours Monday-Friday and willingness and transportation to travel between sites is required.

Must have high school diploma or GED Computer proficiency and phone skills are required

Excellent communication and customer service skills

Positive attitude

Team player

Healthcare Experience (preferred) but will train the right person
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