Patient Financial Advocate

Uintah Basin Medical Cntr
250 W 300 N
Roosevelt, UT 84066, USA

• On-site
• Travel Required:
  
  No
• Full-Time
• Requisition #: PATIE
  002063

Responsible for resolving self-pay accounts while maintaining strong relations with patients, guarantors, and business office departments. Under the direct supervision of the PFS Director/Assistant Office Manager, this individual utilizes medical billing knowledge and excellent customer service skills to effectively collect from and provide financial resources to patients, thereby promoting patient satisfaction.

• Demonstrates Competency in the Following Areas:
• Handles all communication (telephone, email, interpersonal) with patients and other departments within the business office.
• Receives, documents, and responds to all patient correspondence in a prompt and courteous manner.
• Provides exceptional customer service that aims to improve patient and/or guarantor relations and contribute to a positive work environment.
• Clearly explains service charges to customers, reports any charge/payment errors to managerial staff, and resolves any errors within Uintah Basin Healthcare computer system.
• Negotiates full payment from patients and helps them set up an agreeable payment plan in accordance with UBH collection policy and/or Health First Financial.
• Maintains all self-pay accounts; updates patient demographics when necessary; scans all accounts for financial assistance, and directs patients to the appropriate resources (e.g., financial counseling).
• Collects patient payments made over the counter, over the phone, and by mail on a daily basis; properly records all payment types (e.g., cash, check, debit, credit) and transactions into the computer system.
• Responsible for using the safe to deposit large bills and sums of money from the cash drawer and keeps the minimum allowable amount in the drawer at all times.
• Engages in continuous professional development by attending staff meetings, educational seminars, and workshops.
• Provides the business office department and leaders with improvement recommendations, communicating observed trends and issues to supervisor(s).
• Demonstrates knowledge of basic insurance billing practices in order to assist the patient in a professional manner.
• Ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements through demonstration and leadership.
• Proven working knowledge of the revenue cycle workflow, IT and/or EHR software systems, hospital and professional billing processes and reimbursement, and statutes and regulations impacting the collection of past due accounts.
• Ability to work both independently and within a team.
• Ability to multitask and manage time effectively.
• All other duties as assigned by leadership.
• Performance is satisfactory when; % of self-pay A/R over 90 days meets or falls below an average of 45%, and the self-pay collections rate meets or exceeds an average of 7%.

• Ensures that appearance and personal conduct are professional at all times.
• Excellent attendance record.
• Wears appropriate clothing for job functions. Wears .
• Works at maintaining a good rapport and a cooperative working relationship with physicians, administration, and staff.
• Represents the organization in a positive and professional manner in the community.
• Maintains patient confidentiality at all times.
• Complies with all organizational policies regarding ethical business practices.

No.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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