Dental Patient Registration

Description:

We know there is someone out there that will make an excellent addition to our team. Someone who gets along well with others, is thorough and efficient, can follow company procedures, is able to multi-task and has amazing customer service. Our clinic is a dynamic place to work, practice, and grow. We have 4 primary care health centers and deliver integrated services including Medical, Behavioral Health, Pharmacy, Dental, specialty referrals, chronic disease management, health education, and much, much more.

• Location:
  
  Blanding, Utah
• Full-time Benefits include: PTO leave, Vacation Hours, Holiday Pay, Medical Insurance, Life Insurance, 5% of gross to a 403(b) retirement account. Wellness benefits. Optional coverage for dental, short/long term disability.

• Serve each and every person with amazing customer service by answering questions, providing service information, resolving concerns in a positive, helpful manner, and applying soft skills strategies.
• Collect, input, update, and scan Patient Registration demographics and documents.
• Ensure that all patient information is adequately updated at each encounter.
• Cordially answer incoming UNHS phone calls and take accurate messages, screening calls for all medical providers and taking messages for the providers.
• Be competent in scheduling, rescheduling, and canceling patient appointments. Understand appointment types and events, and the scheduling system.
• Have knowledge of different types of insurance, how insurance works, insurance verification, eligibility, copayments, deductibles, and reimbursement.
• Collect payments/co-payments at check‑in before services are rendered, and be competent in using and understanding the payment process, including opening and closing batches, posting payments, and reconciling batch and ledger at the end of each shift.
• Learn and understand dental terminology well enough to communicate necessary information to assist patients with their appointments.
• Help maintain a peaceful and orderly waiting room environment, including dealing with any frustrated patients.
• Help maintain a smooth flow of patients from the waiting room to the dental operatory and elsewhere.
• Help maintain a working relationship between the front office and clinical staff.
• Ensure the standards of dress to present a professional appearance.
• Follow all personnel policies and procedures of Utah Navajo Health System, Inc.
• Maintain patient and business confidentiality per UNHS policies, H1
  
  PAA, and applicable law.
• Perform any other tasks, projects, or duties reasonably related to UNHS and/or the employee’s employment with UNHS as requested by the supervisor or management.

• Must have at least two years of direct work experience communicating and assisting the general public; preferably in a healthcare environment.
• Ability to communicate in Navajo is preferred.
• Dental office or dental assistant experience preferred.
• Must be able to work well with others.
• Must be able to work flexible hours.
• MUST have an excellent work history and customer service mindset.

High School Diploma. Minimum of 2 years dental or medical front desk experience that includes insurance and prior EMR, EHR, or EDR experience is preferred. Prior dental experience, including dental assisting, is preferred. Certificates, degrees, or professional organization affiliation are preferred.

In accordance with Navajo Nation and federal law, UNHS has implemented an affirmative action plan pursuant to the Navajo Preference in Employment Act.

• Enrolled Navajo (must have a CIB).
• Applicant married to an enrolled Navajo and who has lived on the NN for more than a year.
• Everyone else (all other tribes and non
  - Indians).

• MMR (Measles, Rubella, Mumps):
  Documentation of two MMR vaccines (or MMR titers).
• Complete Hepatitis B vaccine series (3 doses), documented proof of titers indicating immunity, or a declination that may be signed upon arrival.
• Proof of up-to-date PPD skin testing, if previously negative (or proof of positive PPD skin test with recent chest x-ray and treatment history).
• Tetanus, diphtheria, and pertussis (Tdap).
• Varicella titers, history of varicella or varicella immunization series.
• Influenza vaccine for the current year.
• Any other vaccinations as requested.

UNHS would not be able to achieve our goal of quality equitable healthcare for people living in southeastern Utah without our committed and competent staff. UNHS continually attracts the most devoted healthcare professionals and administrators this region has to offer. We offer the opportunity to work with a dynamic team providing care to medically underserved communities. UNHS hires in accordance with the Navajo Preference Employment Act and Equal Employment Opportunity Commission standards.