Registration​/ Billing Specialist

Description

The Registration Representative performs accurate, timely, compliant patient access functions across all registration access points, including front office, emergency department, clinic, outpatient, ancillary, surgical, imaging, laboratory, and hospital service areas. The position verifies patient identity, prevents duplicate medical records, collects and updates demographic and guarantor information, verifies insurance eligibility and benefits, completes Medicare Secondary Payer requirements, confirms required orders and authorizations, obtains required consents and notices, supports point-of-service collections when appropriate, and prepares encounters for service, documentation, billing, and claim submission.

The Registration Representative is responsible for front-end patient access work performed for hospital, emergency department, clinic, outpatient, ancillary, surgical, imaging, laboratory, observation, inpatient, self-pay, Medicare, Medicaid, commercial, managed care, workers compensation, and other payer encounters. The position directly affects patient identification, clinical record accuracy, authorization completion, payer compliance, clean claim performance, denial prevention, patient financial communication, and audit readiness.

• 1. Register patients accurately across front office, emergency department, clinic, outpatient, ancillary, imaging, laboratory, surgical, observation, inpatient, and other assigned access points.
• 2. Verify patient identity before creating or updating an encounter; confirm legal name, date of birth, billing and clinical sex or gender requirements, and the correct medical record number.
• 3. Search the master patient index before registration; prevent duplicate medical records; correct approved demographic errors; and escape identity conflicts immediately.
• 4. Collect, verify, and update all required demographic and financial fields, including address, phone numbers, email, emergency contact, guarantor, subscriber, accident, workers compensation, and employer information.
• 5. Obtain and scan current insurance cards; verify payer order, subscriber information, active coverage, real-time eligibility, and coordination of benefits for the date of service.
• 6. Complete Medicare Secondary Payer questionnaires for Medicare beneficiaries; identify any primary payer; document responses; and confirm payer sequence before service when operationally possible.
• 7. Confirm required orders, diagnosis information, medical necessity screening, ordering provider, attending or admitting provider, service location, and encounter type.
• 8. Determine authorization, referral, notification, or payer approval requirements; verify approval numbers and effective dates; document authorization details; and elevate missing approvals before service according to procedure.
• 9. Obtain required consents, HIPAA acknowledgments, assignment of benefits, financial responsibility forms, Medicare notices, observation notices, electronic signatures, and other legal forms by service type and payer requirement.
• 10. Follow emergency department registration requirements; collect only minimal identifying information before medical screening when appropriate; do not delay screening, stabilization, or transfer; and do not discuss payment before stabilization.
• 11. Estimate patient responsibility when tools and information are available; explain deductibles, copays, coinsurance, self-pay expectations, payment options, and financial assistance resources; and collect point-of-service payments when appropriate and allowed.
• 12. Complete final registration accuracy review before encounter completion, including required fields, payer selection, scanned documents, signed forms, authorization status, order validation, and billing readiness.
• 13. Maintain assigned work queues, registration edits, missing information lists, authorization follow-up items, eligibility failures, returned encounters, and correction requests within required timelines.
• 14. Perform other related duties as assigned by the Business Office Manager, Chief Financial Officer, or designated revenue cycle leader.
• 15.…