Massage Therapist Lead

Description

The Lead Massage Therapist (MT) performs all body treatments according to established protocols ensuring all guests experience pure peace and relaxation. Lead MT is an integral team member in the operation of The Edge Spa. Lead MT supports and promotes the image, service and standards of The Edge Spa, Blue Sky and Auberge Resorts.

• Attend all resort meetings as scheduled.
• Follow-up with Spa Manager/ Spa and Wellness Coordinator or Lead Therapist on all comments, concerns and suggestions made by team members or resort guests.
• Explain and promote all spa and resort facilities, services and activities.
• Check the schedule the evening before a scheduled workday to confirm hours scheduled, maintain contact throughout scheduled workday with spa front desk team to communicate additions, deletions, and changes in schedule.
• Guide and escort guests to the appropriate area in the spa.
• Provide all spa treatments as outlined in The Edge Spa treatment protocol manual
• Keep work area clean and neat at all times. Follow sanitation procedures.
• Arrive on time for a scheduled shift. Return punctually from breaks and meal periods. Clock out promptly at the end of the scheduled shift.
• Assist other departments within the spa whenever necessary and available.
• On call for not less than four shifts per week including at least one weekend shift.(Friday, Saturday, Sunday)
• Attend The Edge Spa associate training and meetings as scheduled.
• Available to work holidays, weekends and evenings as needed.
• Maintain helpful, cooperative relations with co-workers.
• Adhere to The Lodge at Blue Sky associate handbook guidelines.
• Assist in establishing and maintaining standard of excellence in professional image and services.
• Use and knowledge of products within guidelines set in policy/procedure manual.
• Follow treatment procedures set in the policy/procedure manual.
• Proper use of all spa facilities and equipment.
• Thorough knowledge of menu of services and products.
• Keep guest and associate areas neat and clean.

• Utah State Massage Therapy License
• Minimum 1 year experience as a Massage Therapist
• Ability to provide all spa treatments as outlined in the protocol manual.
• Ability to work in an environment infused with a variety of scents, such as aromatherapy
• Highly passionate
• Team player
• Knowledge of local culture and activities

• Ability to make guests as physically and emotionally comfortable as possible while providing services.
• Ability to drape guest, exposing only the body part being worked on.
• Maintain a well-rounded knowledge of the human physiology, being able to identify a wide range of symptoms and disorders.
• Ability to assist the guest in selecting services to best aid the guest in alleviating problems or attaining their goals while at the spa.
• Ability to learn, remember, provide and adhere to all body treatment and enhancement procedures as outlined in The Edge Spa Policy/Procedure manual.
• Able to identify a wide range of symptoms and disorders.
• Ability to educate/advise clients on products and regimens most suited to their needs.
• Ability to clearly and pleasantly communicate in English, both orally and in writing, using correct spelling and grammar, with guests, co-workers and management to their understanding, both in person and by telephone.
• Ability to provide legible written communication.
• Ability to input and access data in a computer.
• Ability to multitask.
• Ability to be well organized, maintain concentration, think clearly and follow up.
• Ability to focus attention on details.
• Ability to maintain confidentiality of all guests and resort information.
• Ability to work cohesively with other departments and co-workers as part of a team.
• Ability to always remain calm, centered and focused despite surroundings or…