Innkeeper | Wolfe's Hotel | Moab, UT

Alcohol will be on premises, Must be 21+ to apply

Moab offer unparalleled access to outdoor resources including Arches and Canyonlands National Parks, the Colorado River, Dead Horse Point State Park and the Manti-La Sal National Forest. Moab has become a mecca for Hiking, Mountain Biking, Off Roading, Rafting, Kayaking, Astronomy, Geology and Natural History and Nature Photography.

The hotel is completing a multi-million renovation of the Motel 6 Moab into a design-forward, luxury boutique hotel targeting outdoor and adventure seeking guests who prefer unique and authentic hospitality experience. Guestrooms are being completely renovated to a 4-star spec level. The lobby and pool area are being substantially upgraded and completely repositioned to include a full bar and café and activated indoor and outdoor common areas.

• Passionate – about hospitality and fostering an environment where associates will thrive.
• Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer.

• Develop in depth understanding of the property management system and POS functionality.
• Provide gracious and sincere customer service to all arriving and departing hotel guests and visitors.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
  • Answering telephones in a prompt and professional manner and providing assistance to callers
  • Taking reservations in person and over the phone
  • Reading and responding to hotel email
  • Checking guests in and out
  • Completing group pre-registrations and key packets
  • Posting charges and processing payments
  • Communicating with Housekeeping and Maintenance
  • Handling mail and coordinating deliveries of messages and packages
  • Anticipating guests’, acting promptly to acknowledge all guests, however busy and whatever time of day.
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
• To react immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management.
• Complete shift checklists and special projects as assigned.
• To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions.
• Meet with departing Front Desk Host to review business status, log-book and follow-up items.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.
• Conduct room inspections throughout the shift to…