Front Desk Supervisor

Location: Henefer

Opportunity for career advancement in a fast paced growth oriented organization Below are just some of the benefits youll receive Competitive Salary Paid Time Off and Paid Holidays Career Growth Medical Dental  with employer contribuition

Voluntary Life Insurance Disability and Aflac Insurance Company paid life insurance and long term disability
401 k retirement plan Travel Perks to Resort Locations Company Perks Program What are you motivated by The Front Desk Supervisorsupervises the daily operations of the front desk rooms control and PBX while maintaining positive working relationships with all other departments What youre great at Responsibilities listed may not apply to all locations

Supports the vision and goals of the General Manager and assists in creating and implementing new service initiatives

Isa hands on leader and a visible front office team member who leads by example

Monitors departmental service levels and acts accordingly

Identifies areas of opportunity to improve processes and procedures to elevate the overall guest experience

Is responsible for internal audits to ensure compliance with corporate SOPs and QA standards

Is responsible for staff development

Serves as Manager on Duty as needed making decisions based on the business requirements

Works all shifts as need dictates

Is responsible for other duties as set forth by the Resort Manager including but not limited to training scheduling coaching and counseling disciplinary action conducting meetings completing monthly reporting assisting with inventory management and leading the front office staff

Works front desk as needed checking guests inout answering phones and handling guest comments and concerns

Assists in the management of the resorts room matrix discrepant reservations and maintaining inventory

Monitors front desk controls cash drawers change given and key inventories

Provides follow up of maintenance housekeeping requests

Steps into any role when necessary

Ensures the satisfaction of all guests by responding to guests needs and leading other Team Members in handling guests concerns

All other duties as requested

Responsibilities listed may not include all tasks or apply to all resort locations an official job description will be provided and signed on the first day of employment Capital Vacations is an Equal Opportunity Employer We celebrate diversity and support an inclusive workplace Heres what you can expect At Capital Vacations we are united by a common purpose of Travel Gather Smile Repeat We pride ourselves on bringing our passion innovation and boldness to travel enriching the lives of those we serve We encourage you to join our team and help us in fulfilling our purpose If this opportunity excites you and if you have the following qualifications we invite you to apply for our team Heres what you have already achieved High School Diploma

GED Minimum 3 years of supervisorymanagement experience in hotelresort operations preferably in vacation ownership

Exceptional communication and leadership skills

Excellent interpersonal skills when dealing with guests Team Members and the general public

Knowledge of daily operations of the front desk reservations and problem resolution