Area Team Lead Short Term Vacation Rental

Position: Area Team Lead for Short Term Vacation Rental Company
Location: Santa Clara

Benefits:

• Competitive salary
• Employee discounts
• Flexible schedule
• Paid time off
• Opportunity for advancement

JOB SUMMARY
As the Area Team Lead at Utah's Best Vacation Rentals, you will play a crucial role in overseeing and managing properties within Washington County. Your primary responsibility will be to ensure that these properties are meticulously maintained, impeccably cleaned by housekeeping, and consistently inspected to meet the highest standards of guest satisfaction. You will collaborate closely with property owners, housekeeping teams, and various departments to ensure seamless operations and exceptional guest experiences across your portfolio of properties.

You will be on site/in office.

DUTIES AND RESPONSIBILITIES

• Manage a portfolio of properties, ensuring adherence to quality and service standards.
• Conduct regular property inspections for maintenance, cleanliness, and guideline compliance.
• Recruit and collaborate with housekeepers and inspectors to address concerns and meet company expectations.
• Oversee and coordinate housekeeping operations to ensure thorough and timely cleaning.
• Monitor housekeeping schedules, staffing, and performance for efficiency.
• Order and maintain in-office inventory for housekeeping and for guests.
• Collaborate with maintenance team members for timely repairs and preventive maintenance.
• Prioritize guest satisfaction by promptly addressing property-related issues and feedback.
• Analyze data, stay updated on regulations, and generate reports on property performance.

JOB REQUIREMENTS

• Deliver empathetic customer service.
• Exhibit excellent verbal and written communication skills.
• Effectively manage time, priorities, and tasks.
• Thrive in a fast-paced, high-stress environment.
• Apply critical thinking skills and project management skills.
• Display strong computer skills.
• Possess knowledge of MS Office, Guesty and/or similar vacation rental management software.
• Ensure regular and predictable attendance.

EDUCATION AND EXPERIENCE

• 3–5 years of progressively responsible leadership experience in hospitality, property management, or a related industry.
• Demonstrated experience in strategic planning and execution.
• Previous experience in a management or executive role, such as Director of Operations or team leader, is highly desirable.
• Familiarity with industry-specific regulations, compliance standards, and best practices.
• Experience in driving process optimization, efficiency improvements, and operational excellence.
• Knowledge of emerging trends and technologies impacting the hospitality and property management industry.

WORKING CONDITIONS
Position requires qualified individuals to see, hear, and speak (verbally and audibly). Required to ascend and descend stairs; sit, stand, lift, bend, stoop, crawl and kneel. Occasionally reaching with hands and arms, climbing or balancing are required. May be asked to drive or travel by car, or other transportation for business purposes. Must be able to function effectively in a loud, fast-paced working environment.

Must report to work unimpaired. Must be able to handle stressful situations.