Night Auditor | Wolfe's Hotel | Moab, UT

Night Auditor | Wolfe's Hotel | Moab, UT

Wolfe's Hotel is seeking a dependable, self-motivated, and guest-focused individual to join our team as a Full-Time Night Auditor / Overnight Guest Services Agent.

If you enjoy working independently, take pride in delivering exceptional guest service, and thrive in a quiet overnight environment, we'd love to hear from you. This position plays a vital role in ensuring our guests have a safe, comfortable, and memorable stay while helping prepare the hotel for a successful day ahead.

We are a Top Workplace in The Washington Post and Philadelphia Inquirer. Passionate about hospitality and fostering an environment where associates will thrive. Culture driven – dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed. Unique – we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.

Innovators – we are a lifestyle hotel management company that is constantly evolving. We are open-minded individuals who embrace change. A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement. A company that has a culture of promoting from within.

What You'll Do:

• Develop in-depth understanding of the property management system and POS functionality.
• Follow all specified hotel procedures to properly conduct Front of the House business including but not limited to:
  Answering telephones in a prompt and professional manner and providing assistance to callers;
  Taking reservations in person and over the phone;
  Reading and responding to hotel email;
  Checking guests in and out;
  Completing group pre-registrations and key packets;
  Posting charges and processing payments;
  Communicating with Housekeeping and Maintenance;
  Handling mail and coordinating deliveries of messages and packages;
  Anticipating guests' needs, acting promptly to acknowledge all guests, however busy and whatever time of day.
• Communicate service and amenities of the hotel to guests and provide Concierge service as needed. Maintain a fluent knowledge of local restaurants, special events, city attractions, and outdoor activities.
• Be completely familiar with all hotel information necessary to increase revenues and enhance customer satisfaction, including current rate structures and sales strategies: current special rates and restrictions: types and location of rooms and suites available; and services, costs, hours and location of all hotel amenities, facilities and outlets. To maintain awareness of current business levels.
• React immediately, in a positive way, to resolve guest complaints, problems and suggestions, when necessary, referring to Hotel management if necessary.
• Complete shift checklists and special projects as assigned.
• Follow specified cashier procedures and policies.
• Follow procedures regarding property walks to ensure security and comfort of guests.
• Meet with departing Front Desk Clerk to review business status, log-book and follow-up items.
• Keep the front desk as well as lobby areas clean and well organized.
• Be available to work irregular hours, including evenings, weekends and holidays.
• Be completely familiar with hotel emergency procedures, and provide calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To follow all company policies and procedures.
• To immediately report all suspicious occurrences and hazardous conditions.
• To maintain the cleanliness and safety of work areas at all times.
• Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others.
• To attend all mandatory meetings as directed.
• To perform other tasks, including cross-training, as directed.

Responsibilities Include:

• Providing exceptional customer service to guests throughout the overnight shift
• Handling guest check-ins, check-outs, and reservations
• Responding to guest requests, questions, and concerns in a professional and timely manner
• Balancing daily revenue and completing night audit procedures
• Reconciling guest accounts and verifying financial transactions
• Preparing reports for management and…