Spa Supervisor

Overview

Black Desert Resort, nestled in the breathtaking desert landscape of Southern Utah, offers a world‑class luxury experience rooted in wellness, balance, and rejuvenation. The resort’s spa program reflects these values by delivering premium services, personalized guest care, and a serene atmosphere. The Spa Supervisor plays a vital role in supporting daily operations, staff coordination, and exceptional guest service within this tranquil environment.

The Spa Supervisor assists the Spa Manager in overseeing the daily operations of the spa, ensuring that all treatments, amenities, and guest experiences meet the elevated standards of Black Desert Resort. This role provides leadership support for the front desk and attendant teams, assists with scheduling, maintains operational readiness, and ensures a relaxing and luxurious environment for guests.

Onsite: Black Desert Resort – Spa

Shift & Schedule Availability: Year‑Round / Full‑Time

Pay Range: $22 – $24.50 /hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

• Forbes‑Level
  
  Experience:
  
  Be part of a spa pursuing Forbes Five‑Star recognition.
• Dynamic Work Environment:
  Work in a premier spa setting contributing to a team focused on service and hospitality.
• Comprehensive Benefits:
  Health insurance, 401(k) with company match, flexible time off, employee dining room, exclusive resort discounts, and complimentary employee hotel stay program.

• Support the daily operation of the spa, ensuring treatment rooms, locker rooms, relaxation areas, and public spaces are clean, organized, and guest‑ready.
• Assist in managing and scheduling spa front desk and attendant staff.
• Provide guidance, support, and training to team members, ensuring alignment with luxury resort service standards and Forbes expectations.
• Assist guests with check‑in, check‑out, spa tours, retail purchases, and appointment scheduling.
• Respond promptly and professionally to guest inquiries, concerns, and feedback.
• Coordinate with providers and technicians to ensure accurate scheduling and smooth service flow.
• Monitor spa supply levels and assist with inventory and retail restocking.
• Support spa events, seasonal promotions, and service enhancements.
• Serve as the manager‑on‑duty during Spa Manager absences, including closing/opening duties and daily team communications.
• Maintain up‑to‑date knowledge of all spa treatments, retail offerings, and resort amenities to confidently assist guests and support staff.
• Perform other duties as assigned.

• 1–2 years of experience in spa or wellness operations, preferably in a supervisory or lead role.
• Prior experience in a Forbes 5 Star Spa preferred.
• Strong guest service and interpersonal communication skills.
• Experience with spa booking software (e.g., Spa Soft, Book4
  
  Time, or similar) preferred.
• Knowledge of spa services, wellness products, and luxury guest expectations.
• Excellent multitasking and time management skills.
• Must be able to work a flexible schedule including weekends, holidays, and evenings as required by business levels.