Service Leader - Front Office; Horizon
Listed on 2026-07-30
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services, Hospitality & Tourism, Front Desk/Receptionist
Location: Manila
Career Opportunities:
Service Leader
- Front Office (Horizon) (175701)
Shangri-La has been creating joyful moments through hearfelt hospitality since 1971 - and that spirit continuous to guide us today.
As we look ahead to new horizon, we invite you to be part of our growing Shangri-La family and make a meaningful impact on the world - through joy, shared purpose, and our Asian art of hosting.
Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi‑Fi Internet access, and premiere function rooms.
We are looking for Service Leader
- Front Office (Horizon) to join our team!
- Have a complete knowledge of the operational systems at Front Office.
- Buildrelationship with guests to delight and gain loyalty.
- Take note, collect, and take actionon any guests’ preferences.
- Ensureall interactions with guests are handled professionally and with care adhering to hotel’s policies and procedure.
- Supervise Horizon Club operations and workflow to maximize guests’ satisfaction.
- Knowall the emergency procedures and the appropriate response during each emergency situation.
- Is presentable, articulate, and well‑groomed.
- Communicates and writes with fluency in English (as well as the local language).
- Is a college graduate.
- Has a relevant experience as Front Office and Club Lounge with a supervisory position.
- Has strongengagement, interpersonal, and communication skills.
- Is able to lead and motivate the team.
- Takes ownership and initiative.
- Has knowledge of OPERA (preferably).
- Is willing to work long hours.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
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