Task Force Operations Manager

Lodging Dynamics Hospitality Group is based in Provo, Utah and is a nationally recognized, award-winning operator of premium-brand, select service, and extended-stay hotels, and one of a few third-party operators approved by Marriott and Hilton.

The Task Force Operations Manager travels to various hotel locations, as assigned, to provide support for designated departments such as Front Office, Housekeeping, Food & Beverage, and Engineering.

• Travels to assigned hotels to temporarily manage and oversee the assigned department.
• Oversees the day-to-day operations of a designated department and leads the team to deliver exceptional guest satisfaction.
• Ensures smooth operation of daily department activities, adhering to organizational standards and brand expectations.
• Collaborates with hotel leadership to resolve operational challenges and provides recommendations for long-term improvements.
• Maintains consistent communication with hotel leadership to report on departmental progress, concerns, and accomplishments.
• Leads and manages department-specific projects and initiatives to drive continuous improvement.
• Trains and motivates Team Members, ensuring high levels of team performance and morale.
• Conducts department Team Member performance appraisals where applicable.
• Participates in departmental expense and labor budgeting preparation.
• Schedules Team Members within budget guidelines to ensure adequate staff levels to maintain service expectations.
• Develops department attitude of attentiveness and anticipation of guest needs.
• Ensures guest special requests are fulfilled promptly and Team Members take ownership of issues.
• Ensures department Team Members accurately complete their daily/weekly tasks as assigned. Covers shifts in assigned department, as needed.
• Maintains a professional appearance in accordance with Company standards; wears the appropriate uniform or attire.
• Maintains open and effective communication with team members and management.
• Attends and participates in team meetings.
• Adheres to established safety and emergency procedures and protocols, this includes Company, federal, and state specific regulations and guidelines.
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties and responsibilities as assigned.

• Bachelor's degree from an accredited university or equivalent in a related field.

• A minimum three (3) years of experience in the hotel management field is required.
• A minimum three (3) years of supervisory experience in the hotel management field required.
• Hilton or Marriott brand experience.

Oversees and coordinates the department's activities, with a focus on supervisory and organizational goals. While a portion of the time may involve performing tasks similar to those of direct reports, the primary responsibilities are related to management and coordination. Analyzes and resolves issues, establishes work methods, ensures regulatory compliance, and maintains productivity. Uses judgment within established procedures and policies to make appropriate decisions and take necessary actions.

Specific supervisory duties include, but are not limited to the following:

• Establishes objectives and goals for the team.
• Assigns, monitors, and reviews work; evaluates direct report's performance.
• Recruits and interviews.
• Orientates and trains.
• Investigates and resolves concerns and complaints.
• Approves time records and time off requests.

• This position does not require licenses or certifications.

This position requires the capability to understand and follow both oral and written directions, as well as, knowledge and usage of correct business English and office practices. Must be able to communicate effectively with others, analyze and resolve problems, maintain effective working relationships, and interact successfully with internal and external customers.

• Computer proficiency in Google platforms, Gmail, Google Sheets, etc.
• Excellent customer service skills.
• Proficient in time…