Hospitality Director

The Hospitality Director serves as the senior operational leader for Brian Head Lodge, a 100-room full-service hotel, and provides oversight of Mountain View Lodge, the company's employee housing facility during winter months, and guest hotel during summer months. This individual is a key member of the Brian Head Resort senior leadership team and is responsible for ensuring exceptional guest experiences, smooth day-to-day operations, and strong team performance across all departments under their supervision.

We are looking for a genuine people-person - someone who leads with warmth, approachability, and kindness. The ideal candidate builds meaningful relationships with both guests and staff, creates a welcoming culture, and brings out the best in the people around them. This is a hands-on leadership role that requires presence, energy, and a deep passion for hospitality.

Duties & Responsibilities:

• Hotel Operations
  - Brian Head Lodge

  • Provide strategic and operational leadership for all departments within the 100-room Brian Head Lodge, including front desk, housekeeping, maintenance, and food & beverage.

  • Oversee and support department managers in achieving departmental goals and guest satisfaction benchmarks.

  • Maintain high standards of cleanliness, service quality, and property upkeep throughout the hotel.

  • Monitor and manage hotel occupancy, revenue, and budgets in collaboration with the General Manager & Chief Financial Officer.

  • Implement and continuously improve standard operating procedures across all hotel departments.

  • Respond to escalated guest concerns with professionalism, empathy, and effective resolution.

  • Conduct regular walkthroughs and quality assessments to ensure the property reflects brand and company standards.

• Employee Housing
  - Mountain View Lodge

  • Oversee the Property Manager at Mountain View Lodge, ensuring the employee housing facility is well-maintained, safe, and welcoming for resort & hotel staff during the winter season.

  • Oversee the operations of Mountain View Lodge during the summer months when it operates as a guest hotel.

  • Collaborate with HR and company leadership on occupancy management, facility standards, and resident expectations.

  • Support a positive living environment that reflects the company's commitment to employee well-being.

• Leadership & Culture

  • Serve as an active and engaged member of the Brian Head Resort senior leadership team, contributing to company-wide strategy, planning, and culture.

  • Foster a team environment rooted in respect, communication, and genuine hospitality.

  • Lead by example - be visible, approachable, and connected to both staff and guests.

  • Participate in hiring, onboarding, training, and performance management of direct reports and hotel staff.

  • Collaborate cross-functionally with other department heads to ensure a seamless guest and employee experience.

Compensation and Benefits:

• Salary Range: $95,000 - $105,000 annually (+20% annual bonus potential), commensurate with experience.

• Medical, Dental, Vision, HSA, FSA, 401(k), Life Insurance, and Paid Time Off Plan.

• Free season passes to all Resorts within the Mountain Capital Partners (MCP) collective.

• Discounts on food, beverage, and retail outlets within the MCP collective.

• Opportunity for additional discounts on merchandise and goods through company contracts.

• Carpool incentives and van share transportation options.

• Access to a community of active, like-minded individuals in a mountain resort setting.

• Networking and travel opportunities within the MCP collective.

• Experience:

  • Minimum of 5 years of progressive hotel management experience, with at least 2 years in a Director-level or equivalent senior leadership role.

  • Verifiable track record of driving guest satisfaction scores, managing budgets, and leading high-performing teams.

  • Experience in resort, mountain, or seasonal hospitality environments is strongly preferred.

  • Experience with employee or workforce housing oversight is a plus.

  • Candidates must be able to provide references and examples of past operational successes.

• Skills:

  • Exceptional interpersonal and communication skills - must be personable, approachable, and kind in all interactions.

  • Strong…