Concierge

Position Summary

The Concierge will be responsible for ensuring best-in-class member, guests, and prospect experience by providing personalized concierge services such as making activity and event reservations, and offering suggestions for sightseeing, transportation, dining, and accommodations.

• On-property activity bookings.
• Adventure and experience referrals and bookings.
• Ground transportation arrangements.
• Shuttle information schedules and arrangements.
• Restaurant referrals.
• Children activity requests.
• Baby-sitting referrals.
• Special occasions and celebrations.
• Special needs and requirements.
• Manage all required member, guest and prospect pre-arrival and post-arrival communications.
• Answer incoming calls and emails expeditiously and impress members, guests and prospects with our responsiveness and area knowledge.
• Warmly greet members, guests and prospects who are visiting the club. Register members and their guests and collect guest waivers.
• Maintain a comprehensive supply of club and activity information for members and their guests.
• Maintain and provide curated lists of recommendations for available activities and services. Provide member notifications and make sure all members/guests are thoroughly informed and have all the club offering information they need.
• Maintain member and regular guest family profiles (names, birthdays, ages, favorite foods, sports teams, music, wine, electronic games, anniversaries, ski/board abilities, outside interests, special dietary needs food and other allergies, etc.)
• Prepare and send thank-you letters, get-well cards, flowers and birthday greeting cards.
• Provide periodic family “surprises” for members/guests and fulfill unique requests including arranging for adventure experiences such as heli-skiing, hot air balloon rides, etc.; coordinating special celebrations/memories for members/guests and arranging for hard-to-find items.
• Update the CRM, membership software and systems; maintain member and guest records (including visits by guests and member charges).
• Provide daily members/guests on-property reports to all member facing staff, informing all WPR member-facing staff about member/guest arrivals, preferences, birthdays, anniversaries, special events, etc.
• Receive, store, and/or deliver mail and luggage. Perform appropriate on- or off-site errands for members/guests and pick up or deliver a variety of items. Manage the club’s “lost and found” program.
• Provide a variety of business services such as shipping packages and assisting with printing needs.
• Assist the events team in planning and scheduling special events, parties, or meetings.
• Assist the membership team with member relations, assembling/delivering member welcome packages and member orientations and tours. Support peak period operations at member hosting locations.
• Work closely with WPR teams to consistently enhance and improve the member experience. Attend team, department and company-wide meetings as required or requested.
• Perform other duties and work on special projects as assigned or required.

• Full-time, Part-Time, Non-Exempt

• Experience with Word, Adobe, Outlook, Excel preferred.

• High school diploma, GED equivalent or higher required. Bachelor’s degree preferred.
• A minimum of three to five years in a resort, club or hospitality industry setting preferred.

• Excellent English verbal and written communication skills.
• Proficient in Microsoft Office Suite or related software. Experience with Salesforce preferred.
• Excellent problem-solving and critical thinking skills.
• Must have a positive attitude with the ability to remain flexible and patient.
• Excellent organizational and multitasking skills.
• Excellent administrative skills.

• Visually inspect all work areas.
• Manage several software platforms and exhibit strong computer skills.
• Operate for several hours at a time.
• Stand, walk, push, pull, lift, grasp, twist, and bend for extended amounts of time.
• Lift up to 50 lbs occasionally, 25 lbs frequently, and 10 lbs constantly.