Event Center General Manager

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties;
Axiom Hospitality, our European hotel management company; and PYRAMID WORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Embrace a career surrounded by Utah's natural beauty, with Black Rock Mountain Resort offering a perfect balance of work and play in the picturesque landscapes of Heber City. As a hub for professional excellence, our resort provides modern amenities and a supportive community, inviting enthusiastic individuals to curate outstanding guest experiences against majestic mountains. Immerse yourself in a workspace that prioritizes both your well-being and career growth as Black Rock Mountain Resort becomes not just a workplace but a vibrant community where collaboration thrives.

Explore the local charm of Heber City and neighboring attractions, creating a life you'll love in this welcoming environment. Join us, where your career journey meets adventure, and every day is an opportunity to shape the future amid the wonders of Utah's landscape!

The Event Center General Manager is responsible for leading the day-to-day management, financial performance, staffing, sales and marketing, event execution, safety readiness, and operational integration between the Black Rock Mountain Event Center and Black Rock Mountain Resort. This position oversees a multi-purpose event venue that supports ice-related programming, public and private events, concerts, trade shows, sporting events, conventions, exhibitions, and hotel-related uses.

The role serves as a senior property-level leader, coordinating Event Center operations with Resort leadership while ensuring the venue is operated to a professional standard, delivers strong guest and event experiences, maximizes Event Center results, and supports mutually beneficial opportunities for the overall Resort.

• Lead the day-to-day operation of the Event Center, including arena operations, facility maintenance coordination, housekeeping, ice maintenance, event support, box office activity, concessions management, security, parking, ushering, and guest-related services.
• Coordinate Event Center operations with Resort leadership to ensure the venue supports both stand-alone Event Center performance and mutually beneficial Resort opportunities, including hotel group activity, public events, team uses, and private events.
• Oversee sales, marketing, and booking efforts by helping identify target market segments, evaluate event opportunities, monitor booking pace, and contribute to the Event Center’s annual sales and marketing plan.
• Oversee event execution planning, including staffing levels, security needs, parking plans, food and beverage coordination, ticketing and box office support, vendor coordination, promoter requirements, and event-day operating plans.
• Responsible for financial performance by monitoring revenues, controlling expenses,…