Hotel Manager

Hotel Manager

Black Desert Resort is an ultra-premium destination resort in Southern Utah offering elevated accommodations, signature dining, wellness, recreation, and exceptional hospitality in a distinctive desert setting.

The Hotel Manager leads the day-to-day operations of Black Desert Resort with direct oversight of Engineering, Loss Prevention, Rooms, Food & Beverage, and Spa & Wellness.

Reporting to the President of Hospitality Operations, this position serves as a key member of the senior leadership team and provides highly visible, hands-on leadership throughout the resort. The role drives guest satisfaction, financial performance, labor productivity, safety, service culture, operational consistency, and team member engagement.

The ideal candidate is an accomplished luxury resort operator with leadership experience in a Forbes Four-Star or Forbes Five-Star hotel or resort, AAA Four Diamond or higher-rated property, or comparable luxury hospitality environment. This leader will play a critical role in advancing Black Desert Resort's service culture and operating standards.

Onsite:
Black Desert Resort Shift &

Schedule:

Year-Round / Full-Time Pay:
Starting at $220,000 to $250,000 year plus incentive bonus. This is the range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

• Provide executive leadership and operational oversight for Engineering, Loss Prevention, Rooms, Food & Beverage, and Spa & Wellness.
• Serve as a senior operational partner to the President of Hospitality Operations and executive leadership team.
• Lead department heads in achieving guest satisfaction, financial performance, labor productivity, safety, service standards, and team member engagement.
• Maintain a highly visible leadership presence throughout guest-facing and back-of-house operations.
• Advance service standards consistent with Forbes Four-Star/Five-Star and AAA Four Diamond hospitality expectations.
• Translate luxury service expectations into operating procedures, training, leadership behaviors, quality assurance, and measurable accountability.
• Monitor guest feedback, service scores, online reviews, quality assurance results, and operational trends to identify and address service opportunities.
• Lead and support significant guest service recovery situations, VIP stays, ownership visits, major events, tournaments, holidays, and peak occupancy periods.
• Lead daily and weekly operational meetings to drive communication, execution, and accountability.
• Oversee departmental budgets, forecasts, labor plans, expenses, operating margins, capital needs, and financial performance.
• Identify opportunities to improve profitability and operational efficiency without compromising the luxury guest experience.
• Partner with Rooms leadership to ensure excellence throughout the guest journey, including arrival, Front Office, Housekeeping, Concierge, Bell, Valet, stay experience, and departure.
• Partner with Food & Beverage leadership to drive service, product quality, presentation, profitability, and execution across restaurants, bars, banquets, culinary, and in-room dining.
• Partner with Engineering and Loss Prevention leadership to ensure property condition, preventative maintenance, life safety, emergency preparedness, security, and asset protection.
• Partner with Spa & Wellness and Recreation leadership to deliver elevated, safe, consistent, and personalized guest experiences.
• Coach, develop, and hold department heads accountable for leadership, operational performance, financial results, service standards, and team member engagement.
• Partner with People Services on staffing, recruitment, employee relations, performance management, succession planning, retention, and leadership development.
• Support luxury service training and preparation for Forbes Travel Guide, AAA, internal quality assurance, ownership, or other service evaluations.
• Ensure service standards are embedded into everyday operations rather than implemented solely in preparation for evaluations.
• Drive continuous improvement across departments to strengthen service, efficiency, communication, personalization, and accountability.
• Support resort openings, renovations, construction impacts, capital projects, operational transitions, and new amenity launches.
• Ensure compliance with company policies, safety requirements, operational standards, and applicable laws and regulations.
• Represent resort leadership with ownership, corporate partners, vendors, guests,…