Team Leader - Administration Job Manila Utah USA,HR/Recruitment

Position: Team Leader - Recruitment Administration
Location: Manila

See how leading organizations are using AI to transform talent acquisition and drive real business impact

Team Leader
- Recruitment Administration

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organizations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

What if your skills mattered more than your job title?

At AMS, we’re building teams that are curious, collaborative, and committed to doing great work. We’re looking for a Team Leader
- Recruitment Administration who enjoys learning and values teamwork. If you have strong administrative experience in a high-volume environment, people leadership experience, exposure to supporting global/US operations, and excellent communication and stakeholder management skills, we’d love to hear from you. If you're excited to grow your career in a supportive and dynamic environment, you may be exactly who we're looking for.

Key

Accountabilities

What you’ll do:

Supporting administrators to ensure they are meeting relevant targets/SLAs, including acting as a point of escalation for challenges raised during the process.
Providing oversight of administration service managed by the team as guardians of quality and experience.
Mentoring administrators to deliver administration services and drive strong internal and external partnerships.
Providing pastoral care, maintaining team morale and wellbeing, working in an inclusive environment.
Responsibility for induction, objective setting, performance management, development, and succession planning for the team.
Maintaining regular communication with team members, including conducting regular 1:1s and virtual team collaboration sessions.
Acting as an escalation point between administrators and Managers.
Ensuring the administration service is delivered in line with contractual obligations and client service level agreements.
Reviewing demand forecasts, ensuring the team is on target and capacity is managed.
Ensuring compliance across the team through adherence to ISO processes; identifying and raising any risks.
Leading continuous improvement of existing services and supporting new wins, scope expansion, and transformation.
Creating strong partnerships with all internal and external stakeholders, attending regular calls, to build understanding of process and satisfaction in the service.
Ensures trackers and systems are maintained and utilized by the team.
Drives efficient usage of digital Automation or technology available to the team.

Skills & Requirements

Minimum of 1 year of people leadership experience, managing at least five (5) direct reports, preferably within a high-volume administrative environment.
Strong verbal and written English communication skills.
Demonstrated experience in managing escalations and confidently engaging with senior client stakeholders.
Proven experience supporting global and/or U.S. operations and handling high-volume administrative processes.
Must be amenable to working US and EMEA shifts in a hybrid setup, with three (3) days onsite per week in Makati City.

If you don’t meet every requirement but you feel you have the right skills and potential, we want to hear from you.

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with…