Missile Defense Agency; MDA NOC Technician III

Overview

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC).

Network Technician – Hill AFB, UT.
U.S. citizenship with an active Secret clearance and ability to obtain Top Secret.

• Create and update tickets utilizing Service Now.
• Monitor network events and element management failures in real-time across multiple monitoring tools on a 24x7x365 basis.
• Incident Correlation and Fault Analysis – Proactively analyze alarms, provide detailed analyses leading to resolution of alarm conditions, identify the fault condition and its impacts, isolate root causes, and coordinate correction of fault situations regardless of the fault in the infrastructure.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.
• Fault Isolation – Support the fault isolation process, diagnose and troubleshoot to isolate where the fault occurs, identify failed network element(s) (systems, hardware, software, circuits or facilities), and perform testing, fault troubleshooting, fault localization, fault logging and assignment.
• Support all customers to include providing global situational awareness support.
• Fault Correction – Correct/replace faulty network elements, coordinating with other service providers as necessary.
• Verify that service has been restored upon resolution of all customer-initiated tickets.
• Network/Service Restoration – Restore networks and service to full operation, coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs, identify failures that are attributable to a different causes and impacts, conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs), reroute routine circuits within 24 hours of notification, document reroute in the configuration management database (CMDB), and provide updates on outages until a resolution or path to resolution is identified and documented in ticket.
• Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Incident Escalation – Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M; evaluate and provide feedback for training, standard operating procedures, and tools; assist in training Network controllers within O&M.
• Effectively communicate with the O&M team and the customer.
• Provide technical advice and insight to peers and customers to assist in resolution of complex issues.
• Demonstrate proficiency in several functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operation.
• Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.
• Expertise in three or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.
• General understanding of network topologies, both transport and IP.
• Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

High school and 2-4 years of experience.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.