PT Help Desk Assistant - IT

The Help Desk Assistant is responsible for assisting in the day-to-day operations of the Help Desk office for Ephraim campus. They are the first point of contact for users (faculty, staff, students), assisting with technical questions and performing troubleshooting.

• Associates degree or 2 years of experience in related field.
• Must have good technical knowledge
• Ability to prioritize tasks and work under pressure.
• Be able to communicate effectively to understand the problem and explain its solution
• Ability to learn new skills and procedures quickly and efficiently.
• Must also be customer-oriented and have patience to deal with frequent questions
• Knowledge of both Macs and PC’s

• Responsible for assisting day to day operations of the Help Desk
• Help train new student workers
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Troubleshoot hardware and software issues (PCs, laptops, printers, mobile devices, applications)
• Diagnose and resolve technical problems or escalate complex issues to higher-level support
• Answer and respond to Help Desk tickets through Team Dynamix ticketing system
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by users and follow IT policies and security procedures
• Educate users on best practices and preventative measures
• Additional technology duties as assigned

Applications received by 11:59 PM on February 25, 2026, will be eligible for review by the hiring committee.
Applications received after that date may not be reviewed by the hiring committee unless deemed appropriate by the college administration.

Initial screening is based on the responses to the online submitted application, as well as your redacted resume, curriculum vitae (CV), cover letter and teaching philosophy statement. Transcripts or any other submitted material will not be considered during initial screening.

Snow College is an Equal Opportunity/Affirmative Action employer and educator.