UC NOC Technician III

Job Responsibilities

• Conduct, train, and develop processes for network operations.
• Create, update, and resolve issues using broad network architecture knowledge.
• Utilize Service Now to manage incidents and notifications.
• Notify points of contact for essential or heightened awareness incidents.
• Execute configuration and analysis of customer circuits across TDM and SIP trunks.
• Collaborate with customers, UC stakeholders, and leaders to maintain maximum network availability and minimize operational impact.
• Proactively monitor network alarms across platform‑specific management tools.
• Provide global situational awareness support to customers.
• Verify service restoration upon resolution of customer‑initiated tickets.
• Deliver timely situational awareness to leadership and impacted communities.
• Record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Document outages, degradations, isolations, escalations, and resolutions throughout incident lifecycle.
• Maintain configuration for route plans, route lists, device profiles, calling search spaces, and route partitions.
• Assess, identify, and recommend resolutions to network incidents and configuration deficiencies.
• Develop and recommend solutions and processes for UC and DRSN operations.

• Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE or equivalent) before start date.
• Ability to work in a 24x7 shift schedule.
• Active DoD Top Secret security clearance.
• General understanding of voice infrastructure and IP network topologies.

• Experience in a tech-control facility or cyber-transport environment.
• Experience with circuit operations.
• Proficiency with MS Office suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
• Experience with alarm surveillance, call routing, SIP, media call flow, packet-capture analysis, and Juniper IP technologies.
• Knowledge of routers, switches, crypto devices, Cisco, Juniper, VTC, voice services, EVoIP/ECVoIP, VoSIP, fly-away kits, DRSN, and DSN Core.

• High school diploma or equivalent and 2-4 years of prior relevant experience.

$48,100.00 – $86,950.00

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave, and Retirement plans.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.