Business Analyst

Location: Manila

About the Role The Business Analyst plays a critical enabling role in the Digital Support & AI build-out, helping the organization collect, consolidate, and organize the data and requirements needed for strategic planning. In a rapidly evolving AI-driven environment, this role ensures that foundational information such as system inventories, process maps, data baselines, and business requirements is available, accurate, and structured so that AI, platform, and knowledge teams can act on it.

This is an ideal role for someone who is analytical, organized, and interested in how AI is reshaping support operations.

What You Will DoCollect and consolidate baseline data on existing support processes, tools, integrations, and knowledge assets across products

Document current-state support workflows, escalation paths, and system dependencies to identify automation and AI opportunities

Create structured inventories of knowledge gaps, automation opportunities, and integration requirements

Facilitate requirements-gathering sessions with stakeholders across support, product, and engineering

Translate business requirements into clear documentation for AI, platform, and knowledge teams

Assist with gap analysis and comparing current-state capabilities with the target AI-driven operating model

Support AI project readiness: ensuring data, process definitions, and acceptance criteria are in place before development begins

Maintain project documentation, decision logs, and status updates for program leadership

Produce ad hoc analysis and reports as needed to support strategic planning and resource prioritization

What We Are Looking For Required Experience & Qualifications3+ years of experience in business analysis, operations analysis, or program coordination in a technology or support environment

Experience documenting processes, workflows, and systems requirements

Strong proficiency with data organization tools:
Excel, Google Sheets, and similar

Familiarity with project management tools and documentation platforms (Confluence, Jira, or equivalent)
Experience working with cross-functional teams including engineering, product, and support

Background in AI, automation, or digital transformation programs is a strong advantage

Skills & Competencies Requirements gathering: conducting structured discovery sessions and translating outputs into clear documentation

Process mapping: documenting current-state workflows and identifying improvement opportunities

Data collection and consolidation: organizing large, unstructured data sets into structured baselines

Gap analysis: comparing current state to target operating models and identifying what's missing

Communication: clear written reports and stakeholder-facing documentation

Organizational skills: managing multiple work streams, documentation repositories, and deadlines

Core Attributes Analytical and structured: processes information methodically and documents it clearly

Highly organized: manages multiple parallel work streams without dropping the ball Curious and learning-oriented: interested in AI, support operations, and how systems connect

Collaborative: works effectively as a support function to technical and operational teams

Detail-oriented: produces documentation that is accurate, complete, and usable

Benefits

Career growth opportunities in a diverse and supportive work environment.

Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire.

Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus, additional benefits

About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to Prop Tech is defining a new industry standard for client experiences that, quite frankly, can’t be…