Automation​/Workflow Engineer

Position: Automation / Workflow Engineer
Location: Manila

About the Role Automation / Workflow Engineers build the operational layer that connects AI decisions to real actions in the support system. When AI resolves an issue, something needs to happen: a case gets created, routed, updated, or closed. This role designs and builds those automated workflows and case resolution paths using Salesforce Flow, APIs, and process automation tools. This is the 'AI to action' layer ensuring that intelligent decisions translate into seamless support operations.

What You Will DoDesign, build, and maintain automated workflows using Salesforce Flow, Process Builder, and related automation tools

Build the case routing, creation, update, and resolution automation that underpins AI-driven support operations

Create guided workflows that support both AI agent interactions and human-assisted support flows

Integrate automation workflows with AI agent outputs and ensuring that AI decisions trigger correct system actions

Collaborate with Platform Engineers to ensure automation layers are well-integrated with the broader platform

Work with the AI Support Architect to understand agent behavior and translate it into workflow logic

Test, debug, and monitor automation workflows to ensure reliability and correctness

Document workflow logic, trigger conditions, and dependencies for operational transparency

Identify opportunities to automate manual support processes and pitch improvements to the team

What We Are Looking For Required Experience & Qualifications4+ years of experience in workflow automation, process automation, or Salesforce development

Strong hands-on experience with Salesforce Flow, Process Builder, or equivalent automation platforms

Experience building automated case management workflows in CRM environments

Familiarity with REST API integrations for connecting automation flows to external systems

Background in global or enterprise support operations environments preferred

Exposure to AI agent or chatbot integration with CRM workflows is a strong advantage

Skills & Competencies Salesforce Flow: building complex multi-step automation flows including screen flows, record-triggered flows, and scheduled flows

APIs and integrations: connecting Salesforce and other platforms via REST APIs for automation actions

Process automation: translating support process requirements into reliable, scalable automation logic

Logic design: building conditional workflows, branching logic, and decision trees for case handling

Debugging and monitoring: diagnosing automation failures and ensuring operational reliability

Documentation: maintaining clear records of workflow designs and configurations

Core Attributes Systems thinker who sees how automation fits into the broader support and AI ecosystem

Detail-oriented: automation errors have direct customer and operational impact

Proactive about identifying inefficiencies and proposing automation solutions

Collaborative partner to AI, platform, and knowledge teams

Accountable for the reliability and correctness of automation systems they ownBenefits

Career growth opportunities in a diverse and supportive work environment.

Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire.

Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus, additional benefits

About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to Prop Tech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in…