Consultant, Associate

Consultant, Associate

Department: Infor Consulting Services

Employment Type: Full Time

Location: Manila

As an IMS Service Desk consultant for Infor ERP Products, the candidate will be required to perform the following:

• Work as an integral part of the Global IMS delivery team, recommending innovations and process improvements to enhance overall efficiency.
• Handle service requests while maintaining communication with customers.
• Support basic analysis and remediation of monitoring alerts.
• Follow established best practices and standards in service delivery, under supervision.
• Leverage available tools and work instructions to identify problems, investigate causes, and recommend solutions to address common failures.
• Assist in the development and maintenance of processes documentation, work instructions, and alert remediation steps.
• Maintain and expand knowledge and expertise related to Infor products and applications, customer accounts, processes, and the applications that support these processes.
• Being flexible and available to work US shift including weekends and holidays, as required.

• A recent graduate or with up to 2 years of experience, holding a degree in Information Technology, Computer Science, Accountancy, Finance, Industrial Engineering, or a related field.
• Proficient in English with outstanding communication, presentation, organizational, and planning skills.
• A proactive attitude with strong analytical skills and a passion for learning and growth.
• Ability to manage various tasks simultaneously and prioritize them efficiently.
• Excellent customer service orientation.
• Open to working on permanent night shift schedule
• Open to work on weekends, rest days, and holidays.

• Technical or engineering educational background
• Technical mindset as an individual
• Prior exposure to IT, systems, or service-oriented environments
• Flexibility and adaptability in rapidly changing workloads