Network Controller- UT; Secret

Full time | Federal Staffing Solutions Inc. | United States

Posted On 06/01/2026

Technology

City Hill Afb

State/Province Utah

84056

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Time and again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built professional relationships with the businesses that are hiring.

We are looking for a Network Controller to work in Hill AFB, UT supporting our client.

Clearance:
Secret

• Create and optimize tickets utilizing Remedy.
• Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern.
• Analyze network‑event data and element‑management telemetry to identify patterns and predict potential faults.
• Incident Correlation and Fault Analysis:
  Proactively analyze alarms; provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information; identifying the fault condition and its impacts; isolating root causes; coordinating correction of fault situations regardless of the fault in the infrastructure;
  Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.
• Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents.
• Incident Analysis (Fault Isolation):
  Support the fault isolation process; diagnose and troubleshoot utilizing procedures to isolate where the fault occurs; identify failed network element(s) (i.e., systems, hardware, software, circuits, or facilities); activities include testing, fault troubleshooting, fault localization, fault logging and assignment.
• Support all customers to include providing global situational awareness support.
• Design and implement corrective‑action plans to remediate and prevent recurrence of network element faults.
• Engineer network restoration and service‑reroute strategies to maintain SLA compliance.
• Reroute routine circuits within 24 hours of notification; document reroute in the configuration management database (CMDB); provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in a ticket.
• Provide continuous analytical oversight and engineering support for mission‑critical network operations including Tier 1/Tier 2 support.
• Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.
• Work directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.
• Incident Escalation:
  Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II; record, assess, track, and monitor incident tickets escalated to operational infrastructure.
• Demonstrate knowledge of training, standard operating procedures, and tools within O&M: evaluate and provide feedback for training, standard operating procedures, and tools; assist in monitoring training Network controllers within O&M; assist in training junior‑level Network controllers within O&M; effectively communicate with the O&M team and the customer; effectively communicate with the O&M team, the customer and outside leadership to obtain or provide information on significant events or changes within the DISN;
  
  provide technical advice and insight to peers, leadership, other NOCs within O&M, and customers.
• Serve as a technical authority, providing analytical guidance on network architecture, routing, and performance optimization.
• Demonstrated comprehensive understanding of and ability to apply principles, theories, and concepts of…