Systems & Tools Administrator

Position: Support Systems & Tools Administrator
Location: Manila

About the Role The Support Systems & Tools Administrator is responsible for the day-to-day administration, configuration, and operational support of MRI Software’s core support platforms. This role works closely with the Support Enablement & Delivery Systems and Tools Lead, internal application teams, and support teams to ensure systems are configured correctly, operating efficiently, and consistently supporting global support processes.

This role is ideal for someone who is detail-oriented, systems-focused, and experienced with CRM/support platforms, with a strong interest in process execution, data accuracy, and operational stability.

What You Will DoSystems Administration & Support Administer and maintain support systems, including:
Salesforce and Zendesk Exposure to Freshdesk or Amazon Connect is a plus but not required

Assist in maintaining system health, data integrity, and operational consistency across regions

Operational Enablement Support implementation and rollout of system changes, enhancements, and configuration updates including AI initiatives

Partner with the Lead role to execute system improvements that support global alignment

Troubleshoot system-related issues and escalate complex items as needed

Process & Documentation Support Ensure accurate process documentation aligns with defined global workflows and best practices

Support audits or reviews of system usage to ensure adherence to global standards

Reporting & Data Support Assist with generating and maintaining operational reports and dashboards

Validate data accuracy related to global support KPIs specific to productivity and operational metrics.

Support analysis efforts to identifying trends or anomalies

Collaboration & Other Responsibilities Work closely with:

Support Enablement & Delivery Systems and Tools Lead Support teams

Internal application and IT teams

Support global teams across multiple regions and time zones

Perform other job-related duties as assigned

What We Are Looking For Required Experience & Qualifications1–4 years of experience in a systems administration or support operations role Hands-on experience with Salesforce and/or Zendesk in a support or service environment

Experience administering users, workflows, queues, or cases within CRM/support platforms

Comfort working in an operational, execution-focused role Skills & Competencies Strong attention to detail and organizational skills

Ability to follow defined processes while identifying improvement opportunities

Clear written communication skills, especially for documentation

Analytical mindset with basic reporting and data validation experience

Ability to collaborate effectively across key stakeholders

Experience supporting SaaS or enterprise software support organizations

Familiarity with support KPIs, SLAs, and case management processes

Basic experience supporting self-service or knowledge workflows

Benefits

Career growth opportunities in a diverse and supportive work environment.

Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire.

Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus, additional benefits.

About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to Prop Tech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment…