AI Architect

Position: AI Support Architect
Location: Manila

What You Will DoDesign the end-to-end architecture of AI agent experiences including internal AI agent solutions and Salesforce Agentforce deployments

Define AI agent orchestration logic: resolution paths, escalation triggers, handoff protocols, and fallback behaviors

Own agent behavior design, prompting strategies, guardrails, tone/persona configuration, and reasoning flows

Collaborate with Knowledge Engineering Lead to ensure AI agents retrieve and apply knowledge correctly

Work with AI Engineers to implement, test, and iterate on agent designs

Partner with the Digital Support PM to ensure AI agent UX aligns with customer experience standards

Establish governance standards for AI behavior: what agents can and cannot say, risk guardrails, and compliance requirements

Define evaluation frameworks to test agent accuracy, resolution rates, and customer satisfaction

Stay current with Agentforce, LLM capabilities, and conversational AI best practices to inform architecture decisions

What We Are Looking For Required Experience & Qualifications5+ years of experience in conversational AI, chatbot solution architecture, or AI/ML implementation in a support or enterprise context

Hands-on experience with AI agent platforms like Salesforce Agentforce, Einstein Bots, or comparable tools

Deep understanding of prompt engineering, LLM behavior, and agent orchestration patterns

Experience designing escalation logic and human-AI handoff workflows

Familiarity with RAG (retrieval-augmented generation) and how knowledge structure impacts AI accuracy

Exposure to CRM and support platforms:
Salesforce, Zendesk, AWS Connect Skills & Competencies Conversational AI design: bot flows, intent mapping, entity extraction, and fallback handling

Prompt engineering: designing effective, safe, and accurate LLM prompts for support contexts

Solution architecture: creating scalable, maintainable AI agent systems across multiple products AI governance: establishing guardrails, audit mechanisms, and risk controls for AI behavior

Cross-functional leadership: aligning AI, knowledge, platform, and experience teams around shared agent design

Analytical: ability to evaluate AI performance data and diagnose resolution or accuracy failures

Core Attributes Architectural thinker who designs systems holistically, not just individual components

Deeply curious about AI capabilities and limitations and wants to understand why AI fails, not just that it does Pragmatic: builds for what works today while designing for what's needed tomorrow

Strong communicator who can explain AI behavior decisions to both technical and non-technical stakeholders

Accountable for AI quality outcomes, not just delivery of architecture artifacts

Benefits

Career growth opportunities in a diverse and supportive work environment.

Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire.

Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus, additional benefits

About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to Prop Tech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate,…