Lead SRE; Azure, PowerShell, Terraform

Position: Lead SRE (Azure, PowerShell, Terraform)
Location: Manila

ABOUT SIMCORPSimCorp develops, sells and delivers award-winning software solutions to the financial sector that mitigate risk, enable growth and cut costs. One of our core product lines is the Sim Corp Client Reporting Client Communications Platform which automates the business processes that generate personalized client reports, pitchbooks, client meeting packs and other client communications. Client Reporting is used by private wealth and asset management firms to increase operational efficiency, enhance client service and enrich client experience.

This automated content and reporting solution is made available to our clients as PaaS and runs on Azure IaaS technology.

With over 200 clients around the world, Sim Corp continues to expand its leading presence, offering solutions that support customers in the work needed to lead in today’s global financial markets. Sim Corp has approximately 2,000 employees and is listed on the NASDAQ OMX Copenhagen Stock Exchange. For more information visit (Use the "Apply for this Job" box below). is an exciting opportunity in Everything-as-a-Service (XaaS) Delivery Operations, reporting to the Client Reporting Service Delivery Manager, with a chance to work with Microsoft Azure cloud technologies in a Dev Ops and agile environment at a forward-looking, expanding company.

ABOUT

THE ROLE At Sim Corp we rely on our cloud platform-as-a-service and team of IT operators to deliver Client Reporting Reporting-as-a-Service to our clients. We are seeking an experienced cloud systems administrator to maintain essential platform operations for our global client base. In this position, the selected candidate will manage platform availability and maintenance, handle incidents and service requests, and provide Level 3 support to ensure success.

You will also be required to gain a basic understanding of how the Client Reporting application works in order to support your platform responsibilities. There will also be opportunities to assist with onboarding new clients and contributing to various projects.

Responsibilities Include:

Manage support cases within the framework of an incident management process. Manage client-reported cases and provide Level 3 support to troubleshoot, diagnose, and resolve issues with the Client Reporting Platform.

Complete regular maintenance and upgrade work such as Windows Server patching, infrastructure and application upgrades, license management, service and system restart and Virtual Server and SQL Server backup and restores.

Action service requests for internal and external clients such as environment refreshes, data migrations, deploying Virtual Machine resources and installing whitelisted software.

Skilled in Power Shell coding and working with code repositories such as Azure Dev Ops. Able to update ‘everything-as-code’ artefacts to fix issues, deliver new infrastructure and application services and to automate operational processes.

Support the team's security and compliance commitments for vulnerability monitoring and remediation, annual penetration testing, disaster recovery testing and completing audit checks of our processes and procedures.

Deploy scheduled changes using continuous delivery tooling and automations within the framework of a Change Management process.

Support projects to on-board new customers or improve our offering to existing customers by representing the Client Reporting-as-a-Service team and being responsible for our project deliverables such as deploying new infrastructure services or troubleshooting issues.

Provide on-call support outside of regular working hours, including evenings, weekends, and holidays.

As a service delivery consultant, you will collaborate with teams across multiple locations and manage operational incidents and processes tied to the services we provide our clients. The role calls for effective issue-analysis skills to determine the root cause of problems, and the ideal candidate will be eager to learn and build on their knowledge and skillset.

As part of our strategy at Sim Corp, we aim to provide high-quality services to our clients while increasing efficiency and reliability through automation and a more engineered…