IT Technician Job Roosevelt Utah USA,IT/Tech

Location: Roosevelt

Base Pay $10.00 - $18.00 / Hour
Employee Type PT Non-Exempt

Name Hilary Price
Phone

Job Focus

Under close supervision, coordinates and communicates with internal team members. Initiates and maintains customer support for computer software and application services. Installs and maintains workstations according to established specifications. Troubleshoots problems, provides end‑user assistance and basic computer training if needed.

Guiding Principles

Be an ambassador of UBTech.
Build unity.
Seek opportunity & embrace change.
Act with professionalism.

Knowledge,

Skills and Abilities

Required

Ability to communicate professionally and effectively, both orally and in writing.

Ability to respond effectively and efficiently to UBTech customers.

Ability to give competent software/hardware support to an enterprise‑level multi‑user computer network.

Skills in the Windows operating system, configuration, and troubleshooting.

Skills in customer support for computer software and application.

Ability to perform duties requiring moderate physical strength.

Ability to lift and move items up to 50 pounds.

Ability to bend, stoop, lift, climb, with a full range of movement.

Ability to work with diverse stakeholders, including educators, employers and community.

Ability to understand and respond to the dynamics of a complex, multi‑faced environment.

Possess organizational skills to effectively facilitate the day‑to‑day operations.

Ability to work independently and in a team environment; adapt and work effectively under pressure.

Ability to provide excellent customer service.

Responsibilities and Tasks

Maintains information technology equipment for the college campus.

Manages and provides technical assistance to staff regarding hardware and software.

Installs and configures workstations according to college specifications.

Tests network components/applications to ensure users can access applications on networks.

Installs hardware and software upgrades according to established specifications.

Installs predetermined and customized configurations to assure maximum end‑user satisfaction.

Consults with appropriate vendors to resolve technical issues as needed.

Initiates, coordinates and/or maintains customer support for computer software and application services to include installing, upgrading and troubleshooting software.

Identifies and resolves problems and restores service to the user in a timely and efficient manner with minimum disruption to the user.

Responds to initial on‑site requests for assistance and resolves in an effective manner.

Repairs and maintains computers in proper and effective working condition; develops and implements a preventive maintenance program and schedule.

Maintains a consistent, high quality, customer‑focused orientation when conducting business and providing services or products to internal customers.

Communicates with staff and obtains all required information necessary to determine and address their specific needs.

Explains procedures or materials or provides supplemental information.

Performs other duties as assigned.

This is a part‑time/non‑exempt, non‑benefited position.

Minimum Qualifications

Understanding of computer operations.

Demonstrated competencies in the Windows operating system, configuration and troubleshooting.

Demonstrated ability to maintain excellent customer relations.

Demonstrated ability to follow various processes and procedures.

Must successfully pass a criminal background check.

Valid driver’s license.

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