Production Engineer

Location: Manila

Group Overview The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview The individual will form part of a small team responsible for the support of global trading applications. The Support Engineer plays a critical role in maintaining the stability, performance, and operational reliability of a complex global trading platform. The role requires deep technical and functional expertise for resolution, escalated issues, supports global operational workflows across multiple regions, and ensures the platform runs consistently throughout daily trading cycles.

This position involves monitoring system health, analysing incidents, coordinating changes and releases. It requires strong troubleshooting skills, an understanding of electronic trading workflows, and the ability to collaborate effectively with a wide range of technical and business teams.

The Support Engineer ensures seamless daily operations, rapid incident response, accurate stakeholder communication, and proactive identification of risks or emerging issues. The role is both technically hands‑on and operationally engaged, requiring a structured mindset, situational awareness, and the ability to operate confidently in a fast‑moving, globally distributed environment.

As the platform and operating model continue to mature, this role will increasingly contribute to a Site Reliability Engineering (SRE)-aligned support model, with greater emphasis on automation, observability, reliability metrics, and systemic reduction of operational toil. The successful candidate will help shape this evolution while continuing to ensure the stability of critical trading services.

This role provides a strong pathway toward future SRE responsibilities as the platform and operating model continue to evolve.

Role Responsibilities Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behaviour diagnostics.

Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.

Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.

Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision‑making.

Participate in change and release activities, including deployment support, impact assessment, validation, and post‑change review.

Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.

Analyse recurring incidents and operational patterns to identify systemic issues and contribute to long‑term reliability improvements.

Contribute to the evolution of the support function toward an SRE‑aligned operating model, with increased focus on resilience, automation, and production readiness.

Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.

Participate in post‑incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Experience / Competences Essential Educated  to degree level or equivalent combination of education and experience.

Solid understanding of AWS operational environments, including load balancers, regional…