AISR NOC Technician IV Security Clearance

Position: AISR NOC Technician IV with Security Clearance
Location: Hill Air Force Base

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- Description Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x& DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Airborne, Intelligence, Surveillance and Reconnaissance (AISR) Operations Support Cell for a Network Technician at Hill AFB, UT.

Primary Responsibilities Responsible for assisting with the following duties:
* Create and update tickets.

* Independently triages and manages ticket queue in respective technology, and provides feedback and guidance for tickets of concern

* Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools.

* Incident Correlation and Fault Analysis:

* Proactively analyze alarms

* Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information

* Identifying the fault condition and its impacts

* Isolating root causes

* Coordinating correction of fault situations regardless of the fault in the infrastructure.

* Assist in developing and maintaining a centralized, known error database containing defects, failures, causes, and repair actions including workarounds taken to resolve these failures in support of incident and problem resolution.

* Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location incidents.

* Incident Analysis (Fault Isolation):

* Support the fault isolation process

* Diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs

* Identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.

* Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

* Support all customers to include providing global situational awareness support.

* Fault Correction:

* Correct/replace faulty network elements, coordinating with other service providers as necessary.

* Verify that service has been restored upon resolution of all customer-initiated tickets.

* Network/Service Restoration:

* Restore networks and service to full operation

* Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.

* Identify failures that are attributable to a different causes and impacts

* Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions (ASIs).

* Reroute routine circuits within 24 hours of notification

* Documenting reroute in the configuration management database (CMDB).

* Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

* Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

* Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined.

* Works directly with leadership to evaluate and provide feedback for training, standard operating procedures, and tools capabilities.

* Incident Escalation:

* Fault escalation, customer coordination and communications, and ticket system updates and status reporting utilizing procedures between Tier I and Tier II.

* Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

* Demonstrate knowledge of training, standard operating procedures, and tools within O&M.

* Evaluates and provides feedback for training, standard operating procedures, and tools.

* Assist in monitoring training Network controllers within O&M.

* Assist in training junior-level Network controllers within O&M.

* Effectively communicates with the O&M team, the customer and outside leadership to obtain or provide information on significant…