Claims Service Specialist - Hybrid

Key Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contact all insureds, claimants, and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Input and retrieve information using the automated claims system, request checks, form letters and other correspondence through the automated claim system.
• Evaluate case facts determining coverage, liability and reserves, and report on settlement; maintain a reminder system.
• With guidance, negotiate settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Keep management informed of activities and problems within assigned area of responsibility.
• Pursue subrogation and may arrange for salvage to obtain the maximum recovery.
• Provide information to all interested parties, including local agents, by answering routine questions regarding the status of the claim.
• Maintain claim files and document claim file activities in accordance with established procedures.
• Successfully complete all required in-house training.
• Perform other related duties as required or requested.
• Manage and track all claims referred to Subrogation counsel.
• Daily navigation and management of E-Subro Hub.
• Prepare well written contentions for arbitration filings when liability and damages are in dispute.

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills.
• Highly effective time management skills.
• Strong attention to detail, accuracy, fairness and impeccable organization.
• A passion for helping others.
• Some customer service work experience preferred.
• High levels of performance will be recognized and rewarded!

Salary Range: approximately $49,010 ($26.00 an hour) – $51,008 ($27.09 an hour).