First Mile Supply - SPX Express; Bocaue, Bulacan

Position: First Mile Supply Support - SPX Express (Bocaue, Bulacan)
Location: Manila

Department Operations Level Experienced  (Individual Contributor)
Location Manila The  Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

The Supply Support ensures the execution of dispatch plans by coordinating vehicle supply, making proper communications, and confirming truck assignments. This role bridges the planning and execution gap by validating actual commitments in real time while also supporting operations through accurate data input, tracking, and reporting

Key Roles:

Coordinate with vendors for daily manpower supply and dispatch confirmation

Escalate gaps between planned vs. committed manpower

Track real-time dispatch execution and concern escalation

Support contingency execution and urgent callouts during critical hours

Manage site personnels and ensure KPIs are met Responsibilities:

Make daily communications to agencies to confirm manpower dispatch based on plan Update live trackers to reflect confirmed headcount and their status

Escalate no-shows, delays, or under-commitments to the agencies

Coordinate with Operations on deployment and manpower/truck status

Log deployments and recovery actions taken during shortfalls and emergencies

Ensure site and personnel readiness during Go-lives or ramp up.

Ensuring asset/truck readiness and proper communications with maintenance for any repairs and escalations

Requirements:

Requirements:

Strong negotiation, communication (both written and verbal), and interpersonal skills.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace (Docs, Sheet, Slides)
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Capable of handling and guiding multiple site personnel

Understanding of vehicle specifications, industry trends, and lifecycle costing is desirable.

Strong ethical standards, integrity, and a commitment to maintaining confidentiality.

Ability to travel occasionally may be required.

Personal Attributes:

Strong communication and coordination skills (via call/chat/email)
Familiarity with dispatch flow and field operations

Basic Excel/Sheets skills for updating trackers

Ability to work in dynamic, fast-paced environments
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