Vessel Coordination Lead - Travel Desk

Responsibilities

• Work with the larger organisation across on developing & setting up the best-in-class centralised crew change planning, execution, and cost controlling.
• Function as the process owner to develop a simplistic and digitalised process and procedure for the use of the travel desk vessel coordination team.
• Own transition of crew change activities across all function into the travel desk vessel logistics centre.
• As the process owner for crew change process, constantly identify digital solutions and best practices to help streamline process and improve operational and cost efficiency.
• Work with both internal and external parties on constantly finding ways to help reduce crew change cost for the customers.
• Build a strong team of travel desk vessel seniors and coordinators, working with the team to delivery constant flawless service delivery to the internal and external customers.
• Define, communicate and deliver against clear service level agreement (SLAs) framework and constantly work on improving overall operational performance of the travel desk vessel logistics team.
• Work with colleagues across geographies and functions on consistent adoption and standardisation of crew change processes for existing and future clients and customer’s needs.
• Effectively communicate and collaborate with Crew Logistics Manager on seamlessly service delivery of the entire crew change process.
• Own engagement with leadership teams across the global range of V. offices on both adoption and service delivery of best-in-class crew change planning, execution and cost-cost controlling.
• Own and manage issues and escalations (L2/L3) for critical customers.
• Act as the inhouse “SME” and support Commercial and Operational teams on customer engagement of crew change process and standards.
• Accountable in developing and communicating strategic priorities and initiatives of the travel desk vessel coordination team to key internal and external parties.
• Ensure seamless working relations with the travel desk crew logistics team to drive best-in-class crew change and crew logistics process and execution.
• Lead and develop competencies of the senior colleagues and individual contributors.
• Other tasks that may be assigned by the leadership team as needed.

• 10 years relevant crewing experience working in the maritime industry in a leadership capacity.
• Experienced in managing colleagues, customers, vendors across all levels and geographies.
• Excellent knowledge of terminal operation, vessel characteristics, and e2e crew change management.
• Must possess a Bachelor’s/College Degree from any field with relevant experience.
• Excellent experience in port operation planning, in a shipping line and/or logistics company.
• Excellent decision-making skills.
• Excellent Management and Leadership Skills
• Excellent analytical skills.
• Proven customer centric approach.
• Shows strong sense of urgency to meet customer requirements.
• Excellent communicator and team player.
• Excellent ability to influence various stakeholders.
• Excellent ability to thrive in a fast-paced environment and work effectively against tight deadlines.
• Proven multitasking and strong organizational skills.

• Experience in setting up and managing of department and transitioning of workload across locations/functions.
• Previous experience with Customer Service and Service Deliveries.
• Previous sailing experience as a senior officer in a maritime company.