Customer Service Leader: Strategy, Coaching & CX Excellence
Job in
Vineyard, Utah County, Utah, USA
Listed on 2026-07-20
Listing for:
Tech9
Full Time
position Listed on 2026-07-20
Job specializations:
-
Management
Operations Management, Client Relationship Manager, Project & Program Management
Job Description & How to Apply Below
Tech9 is seeking a Customer Service Manager to lead the CS department, guiding day-to-day operations and shaping the strategic vision. You’ll manage CS Representatives and supervisors and partner with the CS Director to drive performance and customer care standards.
Responsibilities include mentoring teams, delivering KPI reports, optimizing processes, coordinating hiring and training, and fostering a collaborative, data-driven environment.
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