Residence Club Manager

Club Manager Position at Ameyalli Residences

Elite Alliance is actively recruiting for a Club Manager for Ameyalli Residences, an Elite Alliance managed property in Midway, Utah. Ameyalli is the only thermal springs residential retreat derived from Aztec—the fountain of healing water. Situated at the foothills against the majestic peaks of Wasatch Mountain State Park in a tranquil village minutes from Park City, Utah, Ameyalli is a perfectly orchestrated symphony of breathtaking nature, world-class architecture and design, and transformational health, wellbeing, and longevity amenities and programs.

The Residences comprise of twenty-four Homes, private Club House and Pool designed to foster a sense of connection, unity, and enjoyment on a gracious scale.

Position Summary

The Residence Club Manager will provide leadership of the daily operation and oversight of the Ameyalli Residence Association. Daily operations include concierge, registration, maintenance, housekeeping, security, rental program, co-ownership program, landscaping, accounting and quality assurance. This is a hands-on position. The person having this position must be able to promote, encourage and evaluate a level of service that exceeds the expectations of the owners and guests.

The Residence Club Manager will serve as the primary point of contact for all Owners and Guests as well as Resort Ownership.

The objectives of this position are to ensure sound leadership, owner and guest satisfaction, operational efficiency and cost control. This position is expected to develop a sound business relationship and reciprocal support with the Ameyalli Resort.

Essential Functions and Responsibilities

• Oversee and manage all Club operations including any team members.
• Promotes a positive, professional, and respectful relationship with all owners and guests.
• Possess a thorough knowledge and understanding of Club operations, property grounds and history, services and amenities including the Resort, local destinations, events, and activity information.
• Ensures that operational performance is maintained in accordance with policies, procedures, and guidelines to reflect the unique philosophy of the resort and in accordance with laws, regulations and best practices.
• Assures that operations SOPs are created and implemented in a consistent manner and that staff are trained and well equipped.
• Assist in the coordination of all Club activities for Owners and Guests
• Serve as the liaison between Elite Alliance Hospitality, Club Ownership/Developer, Owners and Guests.
• Ensure that owner and guest satisfaction standards are maintained and exceeded and works with staff to facilitate the creation of exception experiences.
• Ensure that all equipment is maintained in good, safe working condition, inspections are up to date and preventative maintenance programs are in place and being monitored.
• Implement policies and emergency procedures involving severe weather, safety and fire, etc.
• Coordinate, evaluate and review contract services relevant to area of responsibility i.e., waste, pest control, HVAC, landscaping, fitness center equipment, elevators, etc.
• In conjunction with corporate Human Resources manage all aspects of the employee life cycle including interviewing, hiring, training, timesheets, development performance evaluations, recognition, discipline and terminations.
• Foster a culture of support, encouragement, teamwork, innovation, creativity and professionalism while leading by example with effective communication and ongoing staff development and support.
• Executes and/or establishes long and short term strategic operational and financial goals to achieve optimal operational and financial results.
• Executes cost mitigation and labor productivity strategies. Completes annual operations budgets, quarterly budget reviews, and monthly P+L reviews. Manages expenditure to the approved Club/Association's Operating Budget and Reserve Budget.
• Perform accounting procedures to include accounts payable, weekly labor forecast, inventory procedures, monthly financial forecast, annual budgeting procedures (payroll and other expenses), reserve and capital expenditures and month end…