Key Account Manager; E-commerce

The part you will play

As a Key Account Manager, you will be responsible for managing and growing the e‑commerce business of one or multiple brands across all e‑commerce platforms. As the brand’s main point of contact and trusted advisor, you create the e‑commerce strategy and annual plans for your brands and take ownership of their business like it is yours. You negotiate with brand and platform stakeholders to maximise the attractiveness of propositions for consumers and exposure for the brand, in order to grow the business.

You have a firm grasp of e‑commerce fundamentals, digital marketing, campaign development and the growth levers that the different marketplaces offer. You coordinate with our different in‑house teams and ensure that collectively you make your brand(s) successful. You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services.

• Grow account NMV and revenue.
• Build strong relationships with your brand and platform counterparts.
• Deliver expert recommendations on the best strategy / promotions / growth levers for brands.
• Develop annual growth plans and activation calendars and campaign proposals.
• Manage cross‑functional team to drive brand performance (Content, Store management, Operations, Chat).
• Ensure all brand / store KPIs are met.
• Collaborate on onboarding and growth plans for new brands.
• Collaborate with management on NMV goals, planning and forecasting.
• Work together with Category Manager to ensure account retention and growth.

• Min 2‑3 years of relevant work experience in e‑commerce, ideally with a platform (Lazada / Shopee), another enabler, or with a brand or distributor.
• Commercial performance‑driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast‑paced start‑up environment.
• Strong interpersonal, relationship and communication, listening and negotiation skills.
• Ability to develop a brand e‑commerce strategy and translate this into annual & monthly activation plans.
• Experience in developing digital / e‑commerce campaign plans.
• Analytical skills to analyse data and make performance improvement suggestions.
• Project management experience.
• Good Excel and PowerPoint skills.

• Work with ambitious leading brands in e‑commerce across South East Asia and gain a holistic overview of all facets of driving a successful e‑commerce business.
• Opportunity for career progression:
  Junior KAM → KAM → Senior KAM → Cluster Manager and beyond, with increasing commercial and team management responsibilities.
• Advanced systems and tools support you in running the stores of our clients, so you can focus your time on analyses, planning and initiatives that have the highest impact.
• Learn from a collaborative and supportive team of experts, sharpening analytical, commercial, communication, stakeholder management and negotiation skills.

• Competitive compensation and generous benefits, including comprehensive insurance and ample leave.
• Access to formal training, coaching and Intrepid Academy, plus real‑world experience such as leading clients, working with advanced tech and mastering best‑in‑class processes.
• Culture built on collaboration, transparency and continuous learning; opportunities for entrepreneurship and innovation.