Rma Technician​/Gunsmith

Position Overview

Christensen Arms is seeking a skilled RMA Technician/Gunsmith to join our Manufacturing team. The role involves diagnosing, repairing, testing, and documenting firearm issues received through our Return Material Authorization (RMA) process. You will collaborate with Quality, Customer Service, Engineering, and Production teams to ensure every firearm meets the company’s high standards for quality, accuracy, and performance.

• Diagnose, troubleshoot, and repair firearms returned through the RMA process.
• Perform firearm assembly, disassembly, fitting, and functional testing.
• Operate manual machine tools, including mills and lathes, to manufacture or modify firearm components.
• Test repaired firearms and consistently demonstrate the ability to produce ½ MOA accuracy while following established testing procedures.
• Document repairs, testing results, and corrective actions using Microsoft Excel and company ERP/software systems.
• Communicate technical findings clearly with Customer Service, Production, Engineering, and Quality teams.
• Analyze customer returns and identify recurring trends to support continuous product improvement.
• Collaborate with the Quality Assurance team by providing accurate repair data and technical reports.
• Recommend and support continuous improvement initiatives to improve product quality, repair efficiency, and customer satisfaction.
• Maintain firearms, tooling, and testing equipment in safe and operational condition.
• Follow all company safety procedures, quality standards, and standard operating procedures (SOPs).

• Associate degree, Technical Certificate, Gunsmithing Certificate, or equivalent vocational training in Gunsmithing, Machining, Firearms Technology, or a related field.
• Professional gunsmithing experience.
• Strong understanding of firearm diagnostics, repair, and mechanical troubleshooting.
• Experience operating manual mills and lathes.
• Knowledge of:
  • Remington 700 and Remington 700‑style actions
  • AR‑15 and AR‑10 platforms
  • 1911 pistols
  • Headspace measurement and inspection
• Experience using precision measuring instruments, including calipers, gauges, and borescopes.
• Intermediate computer proficiency, including Microsoft Excel, Word, Outlook, and ERP or manufacturing software.
• Excellent attention to detail and commitment to quality.
• Strong written and verbal communication skills.
• Ability to work independently while contributing effectively to a collaborative team environment.

• Experience in a firearms manufacturing environment.
• Familiarity with lean manufacturing or continuous improvement methodologies.
• Experience with quality documentation and root cause analysis.
• Knowledge of firearm accuracy testing and ballistics.

• Takes ownership of repairs from diagnosis through final verification.
• Produces consistently high-quality workmanship with minimal rework.
• Demonstrates exceptional attention to detail and mechanical precision.
• Balances quality, efficiency, and customer satisfaction effectively.
• Maintains accurate documentation and communicates technical information clearly.
• Actively contributes ideas to improve products, processes, and customer experience.
• Works safely while maintaining a clean and organized work area.