Store Protection Specialist

Our Values

Our values start with our people. Join a team that values you! Ross, the leading off‑price retail chain, has over 2,200 stores and a strong track record of success and growth. We bring our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings while providing a fun and exciting treasure hunt experience.

• Success – Our winning team pursues excellence while learning and evolving.
• Career growth – We develop industry‑leading talent because Ross grows when our people grow.
• Teamwork – We work together to solve hard problems and find the right solution.
• Diversity, Equality & Inclusion – We celebrate the backgrounds, identities, and ideas of those who work and shop with us because our differences make us stronger. We strive to be a positive force in our community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide. In 2023 Ross generated $20.4 billion in revenue and remains a Fortune 500 company committed to an inclusive work environment and continuous learning opportunities.

This position provides a visible presence at the store entrances and exits, mitigating theft and fraud and maintaining a safe and secure environment for associates and customers. The specialist greets customers with eye contact, smiles, and friendly “command” presence in a company‑issued vest, while monitoring the Code 50 package inspection policy. Walking the sales floor, the specialist identifies and addresses potential theft indicators and works with store leadership to ensure compliance with loss‑prevention directives and minimize operational shortage.

The role embraces Ross’s values and protects the “treasure” of our stores.

• Practice safe behaviors and assist store leadership in maintaining a safe environment for associates and customers.
• Provide visible “command” presence, greeting customers at entrances and on the sales floor in a company‑issued vest.
• Remove clutter and ensure clear egress to emergency exits.

• Deliver great customer service by greeting customers, making eye contact, smiling, and answering questions courteously.
• Treat all customers and associates with respect.
• Demonstrate courtesy, friendliness, and professionalism at all times and recognize associates using company programs.
• Participate in internal and external partner activities such as conference calls, district meetings, and associate education.
• Perform other duties as assigned to support loss‑prevention initiatives.

• Represent and support the company brand at all times.
• Maintain a professional appearance in accordance with the company dress code.

• Monitor entrances/exits and the sales floor for suspicious behavior.
• Gather theft indicators and use internal or external intelligence to impact shortage trends, communicating findings to store and loss‑prevention leadership.
• Adhere to company policy for external theft response.
• Execute best practices, maximize productivity, and minimize steps and touches while working.

• Increase store awareness of effective processes to minimize shortage.
• Train and educate associates on shortage‑reduction initiatives.
• Observe and validate proper checkout procedures for customers and associates.

• Manage work processes.
• Business acumen.
• Plan, align & prioritize.
• Build talent.
• Collaborate.
• Lead by example.
  
  Communicate effectively.
• Ensure accountability & execution.

• High school education or equivalent required; AA degree preferred.
• One year retail supervisor experience or similar training preferred.
  
  One year loss‑prevention/security training preferred.
• Active security guard license preferred.
• Ability to work effectively in a fast‑paced environment.
• Strong communication skills.
• Ability to build and maintain relationships with the store team.
• Excellent customer service skills.
• Proven ability to resolve conflict.
• Abi…