Human Resources Support Specialist-Mountain Green

Lee’s Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.

A Lee’s Marketplace Human Resources Support Specialist (HRSS) is responsible for total store culture and service and develops that through the training, guidance, and example of the company core values. They are accountable for all new hire and existing team member onboarding, training, and benefits. The HRSS will coordinate and follow up on department specific training and certifications and lead culture and service behavior.

They will work closely with and build strong functional relationships with all store department managers and team members, while providing guidance and support on employee relations matters. When HR needs are fulfilled, the HRSS will assist on the sales floor in any capacity necessary, including working in any and all departments in the store.

• Manages, oversees and trains on all aspects of onboarding including: job posting, recruitment, application review, interviewing, onboarding administration, new hire orientation, general store certifications and policies, store culture, service and behavioral training and initial coordinator between new hire and department manager.
• Assists team members with questions about benefits (health, dental, vision, and life insurance, health savings accounts (HSA), Flex Spending Accounts), Wellness programs, 401k, employee assistance program (EAP) and team rewards.
• Member of Lee’s Market Place Safety Committee working to Identify opportunities to minimize workplace injuries, accidents, and health problems.
• Works with Corporate Office Human Resources (HR) to oversee, manage and communicate all store team member status changes including:
  Family Medical Leave (FMLA), Voluntary Leave, tracking hours (Full Time, Part Time, Casual), separations and transfers.
• Provide guidance and support on employee relations matters.
• Will facilitate employee training on applicable safety standards and conduct safety inspections and audits.
• Required to handle multiple projects and tasks with a high attention to detail and confidentiality.
• Will be required to attain all state and regulatory certifications to properly train store team.
• Works on special projects and performs other duties as assigned or requested.
• Other responsibilities as needed.

• Greet and assist guests in a friendly and courteous manner.
• Provide knowledgeable answers to guest inquiries.
• Address customer complaints and inquiries in a professional manner, resolving issues promptly.
• Promote and exemplify a high level of morale within the store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Provides excellent guest service by acknowledging guests promptly and resolving matters accurately.
• Prepares and processes the guest’s requests promptly and finalizes their purchase in a friendly manner.
• Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the “Lee’s Way‑doing what’s best for our guests, our team, and our company”.
• Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program.

• Foster relationships with local vendors and community organizations to enhance store presence and customer loyalty.
• Design and participate in community events and promotions.

• Stock shelves and maintain displays according to store standards.
• Ensure product freshness by watching for, and teaching team members to watch for, quality in production, rotating stock and checking expiration dates.
• Assist in unloading deliveries and organizing stock rooms as needed.
• Package and label products using a computer program.
• Assisting in any capacity in any department as directed by the Store Director.

• Member of Lee’s Market Place Safety Committee working to…