JJ's Mercantile Manager

Sorrel River Ranch Resort & Spa | Moab, Utah Our Mission at Sorrel River Ranch

At Sorrel River Ranch, we exist to create unforgettable experiences rooted in place, purpose, and connection. Set among the red rocks and wide-open skies of Moab, we blend refined luxury with the raw beauty of the land, honoring our neighbors, our environment, and the stories that make this place sacred.

At Sorrel River Ranch, we operate as a pack—connected by purpose, accountability, and pride in the land we call home.

• Professionalism:
  We show up with integrity, consistency, and respect—for our guests, our teammates, and our environment. Luxury is found in the details, and excellence is our standard.
• Accountability:
  We take ownership of our actions, our responsibilities, and our impact. We hold ourselves and each other to a higher standard because the ranch, the animals, and the experience depend on it.
• Charisma:
  We lead with warmth, confidence, and authenticity. Our energy sets the tone—creating moments that feel effortless, memorable, and deeply human.
• Knowledge:
  We know our land, our craft, and our story. Curiosity, learning, and shared wisdom allow us to elevate the guest experience and protect what makes this place extraordinary.

We live where we work—and we honor that responsibility every day. As members of the Sorrel Pack, we are stewards of the land, caretakers of the animals, and ambassadors of the ranch’s reputation. We contribute to a culture rooted in respect, collaboration, and pride—where every action shapes the guest experience and preserves the spirit of Sorrel River Ranch. Our mission is to deliver refined luxury while embracing the adventure of ranch life.

To protect the land, elevate the experience, and move with purpose—living fully, leading boldly, and loving the journey that unfolds here.

The JJ’s Mercantile Manager is responsible for overseeing all aspects of daily retail operations, event space, bakery & grab & go driving sales performance, managing inventory, and leading a high-performing team. This role requires strong knowledge of retail management, financial accountability, Shopify operations, recruiting and training staff, and coordinating private retail events to enhance customer engagement and revenue.

• Manage day-to-day store operations to ensure an exceptional customer experience
• Implement and maintain retail management best practices, policies, and procedures
• Ensure store appearance, merchandising standards, and operational efficiency

• Oversee inventory planning, ordering, receiving, and stock control
• Conduct regular inventory counts and reconcile discrepancies
• Monitor sell-through, shrink, and stock levels to optimize product availability

• Manage store-level profit and loss (P&L) performance
• Analyze sales reports, margins, and expenses to drive profitability
• Develop and execute strategies to meet or exceed revenue and cost targets

• Manage and maintain Shopify POS and online store operations
• Coordinate in-store and online inventory alignment
• Utilize Shopify reporting tools to track sales, customer data, and performance

• Recruit, hire, onboard, train, and retain retail staff
• Create schedules, manage performance, and conduct reviews
• Foster a positive, accountable, and sales-driven team culture

• Plan, promote, and execute private shopping events, trunk shows, and VIP experiences
• Partner with marketing and leadership teams to drive event sales and brand awareness
• Build and maintain strong customer relationships to grow repeat business

• Proven experience in retail management
• Strong knowledge of inventory control and retail operations
• Experience in managing P&L and financial reporting
• Proficiency with Shopify POS and e-commerce platforms
• Demonstrated success in recruiting, training, and leading teams
• Experience planning and executing private retail events preferred

• Strong leadership and communication skills
• Analytical and problem-solving abilities
• Sales-driven mindset with attention to detail
• Ability to multitask and thrive in a fast-paced retail environment
• Perform all other tasks assigned
• Flexible schedule to include days, nights, weekends, holidays, etc

Sorrel River Ranch Resort & Spa is an Equal Opportunity Employer committed to a diverse work culture, M/F/D/V.