Outfitters Supervisor

Summary

The Outfitters Supervisor supports the daily winter operation of Outfitters by providing floor leadership, staff direction, service oversight, and operational coordination across retail, demo, tuning, boot fitting, hardgoods, service intake, and member-facing support. Outfitters Supervisors are expected to help keep the department organized, responsive, and member-ready throughout the operating dayand to be cross-trained and capable of supporting the full Outfitters operation.

The Outfitters Supervisor supports the daily winter operation of Outfitters by providing floor leadership, staff direction, service oversight, and operational coordination across retail, demo, tuning, boot fitting, hardgoods, service intake, and member-facing support. Outfitters Supervisors are expected to help keep the department organized, responsive, and member-ready throughout the operating dayand to be cross-trained and capable of supporting the full Outfitters operation.

• Daily Operations & Floor Leadership:
• Support daily operations across retail, demo, tuning, boot fitting, hardgoods, and service intake.
• Maintain a calm, organized, and professional floor presence during operating hours.
• Deploy staff based on volume, member needs, service priorities, breaks, and operational pressure points.
• Support opening and closing procedures and maintain daily department readiness.
• Identify operational issues early and communicate solutions clearly.
• Act as a point of contact when the Assistant Manager or Manager is unavailable.

• Ensure all member and guest interactions reflect WPR’s elevated service standards.
• Step into service roles when needed to preserve member experience.
• Resolve basic member concerns professionally and elevate larger issues appropriately.
• Coach staff on personalized, polished, and knowledgeable service.
• Maintain a hospitality-first approach while protecting operational and liability standards.

• Support the main Outfitters retail floor, including presentation, recovery, merchandising, member service, and POS support.
• Assist Retail Associates with product questions, special orders, member needs, and sales floor priorities.
• Support regular check-ins, recovery, and replenishment of all retail components.

• Support demo flow, equipment handoff, returns, and service communication.
• Assist Ski Technicians with prioritizing demo readiness, service intake, fleet maintenance, and member equipment needs.
• Support tuning and service intake accuracy, including work flow, timelines, and handoffs.
• Coordinate boot fitting appointments and member fit needs.
• Ensure hardgoods, binding, boot fitting, and tuning questions are directed to trained staff.
• Execute Wintersteiger machine maintenance

• Provide real-time coaching and feedback to seasonal staff.
• Reinforce role clarity, expectations, and responsibilities.
• Communicate staffing, service issues, member concerns, and operational needs clearly.
• Support preseason and in-season training.
• Model professionalism, composure, and follow-through.

• Support proper use of department systems, including POS, Easy Rent, Easy Work, and related tracking tools.
• Help maintain accurate documentation for demos, service intake, tuning work, member equipment, and sales support.
• Reinforce safety standards, liability procedures, and equipment handling expectations.
• Ensure staff follow department SOPs, WPR policies, and service standards.

• Retail sales and product presentation
• Demo setup and return flow
• Tuning and service intake
• Boot fitting coordination
• Hardgoods support
• POS, Easy Rent, and Easy Work workflows
• Inventory and…