Client Engagement Specialist Job Wallace Heights Utah USA,Social Work

Location: Wallace Heights

WHO WE ARE

The Road Home was founded in 1923 and has been a leader in ending homelessness for over 100 years. We provide emergency shelters, supportive services, and housing-focused rental assistance that helps individuals and families step out of homelessness and back into the community.

We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their communities.
The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths.

We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

BENEFIT SUMMARY

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community.
Come be part of the solution.
We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week)

Health Care Plan (Medical, Dental & Vision)
HSA, FSA, HRA (We reimburse part of your deductible!)
Retirement Plan (403B with TRH contribution and match)
FREE Life Insurance for employees
Paid Time Off (Vacation, Sick & 12 Public Holidays)
One Floating Holiday Per Year
Free Short Term & Long Term Disability
Employee Assistance Program
Free Training & Development
Tuition Assistance for a wide variety of classes!
Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The MVP Client Engagement Specialist will be the first point of contact for new clients referred to the Medically Vulnerable People's (MVP) Resource Center. This role supports clients as they enter and exit the Resource Center by coordinating intakes, providing basic necessities, and offering compassionate, trauma-informed support as individuals work toward housing stability. The Client Engagement Specialist plays a critical role in safeguarding sensitive personal information, connecting clients to internal and community resources, and helping remove barriers to housing.

This position requires strong problem-solving skills, attention to detail, and a respectful, client-centered approach grounded in dignity and equity.

* This is an in-person position that requires travel between various resource centers and shelters.

* Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Positions Available
1
Locations
Medically Vulnerable Population (MVP)
8955 South 255 West, Sandy, UT 84070
Shift/Schedule
8am-4pm Monday-Friday
Reports to
Intake Program Manager
Position Status
Full-Time

Grade, Starting Rate
Grade 6, $18.90

FLSA Status
Non-Exempt

ESSENTIAL DUTIES AND RESPONSIBILITIES
Intake Coordination:

Coordinate with the Supervisor to manage the MVP intake tracking system and ensuretimelyresponse to referrals.

Complete client intakes upon entry to the MVP Resource Center, ensuring accuracy, completeness, andtimelydata entry.

Support the Supervisor in communicating with external partners and referral sources via email, phone, Teams, and other platforms tomaintainstrong relationships and ensure clarity around referral processes and eligibility requirements.

Collaborate with the Resource Center team to support efficient room turnover and bed management workflows.

Coordinate bed availability andassistwith room changes as needed to support client flow and safety.

Build andmaintainpositive, professional relationships with clients, partners, and staff to foster a collaborative team environment.

Client Engagement and Support

Support clients in accessing community resources and problem-solving next steps toward housing stability, increased income, and overall well-being.

Collaborate with Services and Housing Navigation teams to helpestablishfunding eligibility for new clients.

Orient new clients to the Resource Center using a trauma-informed approach, including review of program expectations and available in-house resources.

Collect required documentation and create client files for use across departments, ensuring accuracy and confidentiality.

Assist clients with applications for vital documents upon entry to…