Integration​/Platform Engineer

Position: Integration / Platform Engineer
Location: Manila

About the Role Integration / Platform Engineers are the architects of system connectivity within the Digital Support & AI organization. They ensure that all platforms like Salesforce, Zendesk, AWS Connect, knowledge systems, AI pipelines, and data stores are reliably integrated and talking to each other. This role is foundational: without well-built integrations, AI agents can't access knowledge, automation flows can't trigger correctly, and analytics can't receive accurate data.

Platform Engineers build and maintain the infrastructure that makes everything else work.

What You Will DoDesign, build, and maintain integrations between core platforms:
Salesforce, Zendesk, AWS Connect, and AI/knowledge systems

Develop and maintain data pipelines that move knowledge content, case data, and AI outputs between systems

Implement authentication, access control, and security standards across integrated systems

Partner with AI Engineers to ensure AI agents have reliable, low-latency access to knowledge retrieval APIsCollaborate with Automation Engineers to ensure automation workflows have the system connections they need Monitor integration health, data pipeline reliability, and system performance and resolve issues proactively

Manage API versioning, dependency tracking, and middleware configurations

Contribute to platform architecture documentation and integration standards

Support troubleshooting and incident response for integration-related system failures

What We Are Looking For Required Experience & Qualifications4+ years of experience in platform engineering, systems integration, or backend software development

Strong experience with REST APIs for enterprise system integrations

Hands-on experience with CRM platforms:
Salesforce and/or Zendesk Experience building and maintaining data pipelines and middleware in multi-system environments

Familiarity with AWS services (Lambda, API Gateway, Connect, etc.) is strongly preferred

Experience with authentication frameworks (OAuth, SAML) and API security best practices

Skills & CompetenciesAPIs and middleware: designing and implementing REST integrations between enterprise systemsCRM integration:
Salesforce, Zendesk, and AWS Connect integration patterns and best practices

Data pipelines: building reliable pipelines for knowledge, case, and AI data flows

Cloud infrastructure: AWS services relevant to support and AI platform connectivity

Monitoring and reliability: proactive system health monitoring and incident response for integration layers

Documentation: maintaining integration maps, API docs, and system dependency records

Core Attributes Reliability-focused: builds systems that work consistently, not just on the first try Systematic: designs integrations that are maintainable, not just functional

Collaborative: works effectively with AI engineers, automation engineers, and platform leadership

Proactive: monitors systems and identifies risks before they become incidents

Detail-oriented: tracks dependencies, versions, and configurations with care

Benefits

Career growth opportunities in a diverse and supportive work environment.

Competitive Salary Package Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
Hybrid Working Arrangement (2 days WFH)
HMO coverage with free dependent upon hire.

Free 24/7 access to our office gyms (Ortigas and Makati)
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Plus, additional benefits

About UsFrom the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to Prop Tech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee…